New Image built my pool about 5 years ago and its still running great. I had an issue with the pool pump after a year and they swapped it out under the warranty with no issues. Mike Bonneville was my Sales Rep and he did a great job of telling me what to look for in a pool installer so I don't end up getting scammed or fooled in to something I didn't know I didn't want. An example is brick pavers. He warned me most S FL pools have the same brick pavers as the driveway because the original housing developer saved money and used extra bricks from the driveways or just ordered an extra pallet to save costs. Those bricks get HOT under the Sun and your kids... read full review
February 2020
What an incredible friendly and family style company. From our initial planning with Rob, meeting with Steve , and Superintendant Paul and conversations with Kim and all of the construction crew. Everyone has been upfront, honest and great with keeping us informed throughout the process. Highly recommend New image Pools & Spas.
Thank you!
Jeff and Ronnie
May 2019
I am writing this review with frustration due to the lack of involvement from New Image Pools with following through with their project from start to finish. I just got off the phone with Kim who handles office relations and is your voice in ANYTHING/EVERYTHING to do with a project at New Image Pools…that being said, Kim is someone who you DO NOT want to deal with. Her tone of voice and slow replies is something that she finds acceptable. It took 8 weeks to answer one email and voicemail. **I am revising my review because we finally passed FINAL inspection today (took THREE attempts due to lack of communication). I had to request someone to be present from New Image... read full review
New Image built my pool about 5 years ago and its still running great. I had an issue with the pool pump after a year and they swapped it out under the warranty with no issues. Mike Bonneville was my Sales Rep and he did a great job of telling me what to look for in a pool installer so I don't end up getting scammed or fooled in to something I didn't know I didn't want. An example is brick pavers. He warned me most S FL pools have the same brick pavers as the driveway because the original housing developer saved money and used extra bricks from the driveways or just ordered an extra pallet to save costs. Those bricks get HOT under the Sun and your kids... read full review
What an incredible friendly and family style company. From our initial planning with Rob, meeting with Steve , and Superintendant Paul and conversations with Kim and all of the construction crew. Everyone has been upfront, honest and great with keeping us informed throughout the process. Highly recommend New image Pools & Spas. Thank you! Jeff and Ronnie
I am writing this review with frustration due to the lack of involvement from New Image Pools with following through with their project from start to finish. I just got off the phone with Kim who handles office relations and is your voice in ANYTHING/EVERYTHING to do with a project at New Image Pools…that being said, Kim is someone who you DO NOT want to deal with. Her tone of voice and slow replies is something that she finds acceptable. It took 8 weeks to answer one email and voicemail. **I am revising my review because we finally passed FINAL inspection today (took THREE attempts due to lack of communication). I had to request someone to be present from New Image... read full review