Hand & Stone Massage and Facial Spa

Hand & Stone Massage and Facial Spa provides professional spa services to clients in Longwood, Florida, and the surrounding area. The spa offers a variety of massage types performed by licensed and certified massage therapists, facials by professional estheticians, wax-free hair removal, and additional spa enhancements like foot treatments and aromatherapy. Open 7 days a week with extended hours, the spa accepts both appointments and walk-ins. They also have a membership program that allows customers to save on monthly services and earn points through a nationwide rewards program. Reviewers have had mostly positive experiences at the spa. One customer praised Ronda as a fantastic therapist who was responsive to pressure requests and cautious of injuries. Another customer highlighted Alexis for taking her time to listen to needs and identifying knots in the muscles, showing genuine concern. Lauren has been described as the absolute best massage therapist, creating a relaxing environment and being attentive to clients' needs. However, some customers have reported unexpected add-on charges for services and poor communication regarding appointment changes. There were comments about the front desk being understaffed, causing long wait times and chaotic check-out experiences. Overall, Hand & Stone Massage and Facial Spa seems to provide quality spa services, with room for improvement in customer communication and front desk operations.