About SERVPRO of Lakeland
SERVPRO of Lakeland is a locally owned and operated company that specializes in disaster recovery. They offer 24/7 service and are equipped to handle a range of issues, including water damage, storm damage, fire damage, and mold remediation. Clients praise SERVPRO's professionalism, efficiency, and responsiveness, highlighting the team's expertise in handling delicate projects and their ability to explain the restoration process clearly. The company has been commended for taking care of personal belongings and furniture during the cleanup process, ensuring a smooth and stress-free experience for clients. Customers have had positive experiences with SERVPRO, particularly praising the team's thoroughness, responsibility, friendliness, and helpfulness. Robert Lay, the company representative, has been described as having a great attitude and providing reasonable estimates. The SERVPRO team is highly recommended for their reliability, excellent communication, and commitment to customer satisfaction.
We were having what we thought might be a mold issue at our office, and I got Robert’s number from my mother, who has used his services in the past. I called him, and he immediately picked up and headed straight to our office!
I was blown away by how quickly he responded and how friendly and professional he was throughout the entire process. It’s not every day you get service like that!
We will definitely be recommending him to others. Thank you so much, Robert! We truly appreciate you! 🤍
Worked with Serv Pro for 2weeks. Had very good experience, we had hot water tank leak & Serv Pro worker Kyler was great to work with. He kept us informed by phone & text when coming to our home. Kyler is very professional, prompt & tidy with the work he & his crew did for us. They had rip up flooring & dry out where water had leaked. Very pleased and will be glad to refer company to anyone who may need them. In this day & time customer service is hard to find but we received it Thanks Kyler.
I highly recommend ServPro of Lakeland! They were the ONLY restoration company (out of 4 that I contacted) that took the time to physically come to my property and evaluate the cigarette odor problem before giving an estimate. Not only did Robert take the time to explain various options, but then they worked around our (crazy) schedule to coordinate the treatment. I don't think you could find a better restoration company to work with!