About Lilley Air Conditioning Inc
Reviews for Lilley Air Conditioning Inc
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Lilley Air Conditioning Inc. is known for its prompt and friendly service, consistently exceeding customer expectations. With a long-standing history of reliability since 1992, they provide thorough maintenance that includes cleaning areas often overlooked. Customers appreciate the informative technicians, fair pricing, and exceptional value. Many plan to use their services annually for HVAC maintenance. The company has received praise for its customer service. Technicians like James quickly diagnose problems, explain issues clearly, and ensure the AC is running smoothly. James is very thorough, walks customers through and answers any questions, respectful and takes pride in the service he provides. The tech/repairman James was polite, knowledgeable, courteous, and efficient. He was able to give advice without being condescending. Lilley is a better company because of him. They came out very quickly assessed the situation and installed the new unit the next day with all new ducting, and wiring very pleasant to work with. They do quality work and took care of an 88 year-old mother.
Lilley A/C installed my air conditioner in my new home in 2020. I needed my Make, Model, and Serial numbers of the unit, so I could be reimbursed for a service call. I received a telephone call from Lilley this afternoon. Chelsea immediately found and provided me the information needed. She is very professional. As a former trainer of Customer Service, I feel Chelsea's customer service is second to none.
I've used this company extensively, for 3 new AC unit installations across 3 different houses, plus ongoing maintenance and service calls in between. Across all of that, they've been consistently excellent.
Response time is fast whenever I call for a service issue, and the technicians get straight to resolving the problem without dragging things out or trying to upsell me on things I don't need. The new unit installations were handled smoothly and professionally each time. Pricing has been fair and reasonable throughout, for installs and for one-off service calls alike.
What really stands out is that every single interaction, from the office staff scheduling...read full review
Five stars for Lilley Air Conditioning and their super tech JR! I needed someone on short notice, and they delivered. JR did a fabulous job checking my equipment and went above and beyond by educating me on how to maintain my home's air temperature, proper filtering, and types of air vents among other things. Excellent, professional service. Please pass along my sincere thanks to JR for his professionalism. You have earned a loyal customer! Highly recommend!