About American Pool Builders, Inc.
Reviews for American Pool Builders, Inc.
Write a reviewHours
Monday: 8:30AM - 4PM
Tuesday: 8:30AM - 4PM
Wednesday: 8:30AM - 4PM
Thursday: 8:30AM - 4PM
Friday: 8:30AM - 4PM
Saturday: ClosedSunday: Closed
American Pool Builders, Inc. is a swimming pool construction company located in Lakeland, Florida, specializing in new in-ground concrete and fiberglass pool installations, as well as expert remodeling and resurfacing services. The company offers design consulting for both commercial and residential swimming pools and provides guidance on Florida swimming pool construction codes. Many customers have praised American Pool Builders for their excellent customer service, professionalism, and quality of work. Clients have reported positive experiences with the installation of their pools, noting that the construction process was pleasant and the staff was respectful and hardworking. However, there are mixed reviews regarding communication and contract issues. Some customers expressed dissatisfaction due to delays in project start dates and a lack of communication from the company. Concerns were raised about unexpected price increases and difficulties in obtaining refunds for deposits. While many have had great experiences, potential clients are advised to carefully consider these reviews and ensure clear communication with the company before proceeding. Overall, American Pool Builders, Inc. has a reputation for quality construction but may have areas for improvement in customer relations.
UPDATE: a judgement was placed against this company for the down payment they are trying to keep. They have yet to return an email or a phone call in over 2 weeks. I DO NOT RECOMMEND USING THIS COMPANY AS THEY HAVE HORRIBLE BUSINESS SENSE. *This company is very dishonest and I would not recommend them. We were given an approximate start date at time of signing. No communication about the 3 months of delays for the start of our project and when questioned you hear"well sir is construction and our contract doesn't give time frames." So what they tell you verbally is just what you want to hear then they go to their contract. I received a letter in the mail about a month before they were going to start saying they need to add inflation charge of 12.5%. When I didn't agree to this and asked for my deposit back they then told me that it's not refundable and stopped communicating. Their beloved contract doesn't give them the legal right to increase the price and now I have to fight them legally as they have stopped communicating. Stay far away from this company, they will tell you what you want to hear then work however it benefits them regardless of what they told you. And they DO NOT FEEL THE NEED TO COMMUNICATE!