Optum - Lake Wales

Optum is a prominent health services business focused on enhancing the health system for everyone. The company is known for its dedicated staff who provide compassionate care and support to patients. Many reviews highlight the exceptional service received from team members, particularly Kenley Pierre-Louis and Lorraine, who have made significant impacts on the lives of their patients and families. Lorraine, in particular, is praised for her kindness and for going above and beyond to assist a family during a difficult time, providing essential guidance and follow-up care. Patients have expressed satisfaction with their experiences, noting the staff’s friendliness and the genuine concern shown by healthcare providers. Dr. Pierre is recognized for his thoroughness and care for patient health, while Dr. Kinley stands out for his attentiveness to patient wait times and ensuring that patients understand their care. While there was a mention of a less-than-ideal interaction with a staff member, the overall sentiment remains positive, with patients appreciating the hard work and dedication of the team at Optum. This commitment to care fosters a welcoming environment, making patients feel valued and supported throughout their healthcare journey. Overall, Optum is viewed as a place where compassionate, patient-centered care is a priority.