Naval Branch Health Clinic Key West

As the spouse of a service member, watching this experience unfold was both alarming and heartbreaking. What happened at this medical facility deeply affected my husband’s health, his trust in the system, and ultimately his decision to leave the military.

This situation made our family embarrassed by how the United States Navy allowed one of its own to be treated. No service member — and no family supporting them — should ever feel ignored, dismissed, or put at medical risk by the very system that is supposed to care for them.

From the outside looking in, it was clear that this clinic failed at a fundamental level. The lack of accountability, the disregard for… read full review

My daughter and I recently visited the clinic in Key West for a doctor’s appointment, and our experience couldn’t have been better. We met with Dr. Ward, who was truly exceptional. My 10 year old daughter felt completely comfortable sharing her concerns with him, as did I. Dr. Ward was impressively thorough and compassionate, taking time to walk us through all of our options, from where to have our blood drawn to the next steps in our care. We were grateful for his patience and attentiveness. Our family genuinely looks forward to our upcoming visits with him. Now that I’ve mentioned his name, don’t all flock to the clinic at once just to see him just kidding!… read full review

Been in the military for nearly a decade, and I’ve been to many healthcare facilities. This place is the worst one I’ve been to in my career. Low staffed, long wait times, and the staff that are there never answer the phones. If they do happen to answer, you’re put on hold for about half an hour as if they are extremely busy, but if you show up to the facility it’s a ghost town. If you need an appointment, prepare to wait at least 20+ days to be seen.