Cohen's Fashion Optical

Cohen's Fashion Optical, located in both Jensen Beach and St. Lucie West, is known for its exceptional customer service and expertise in eye care. Patients of Dr. Durante in the Jensen Beach location have recently experienced a change as the franchise owners have transitioned to operating solely out of the St. Lucie West office. Despite this adjustment, the business continues to maintain its high level of service. One aspect that sets Cohen's apart is the attention to detail provided by their optometrist. While wait times may be longer due to the doctor's thorough approach, customers appreciate the personalized care they receive. The staff members, such as the counter guy who assists with billing, are commended for their helpfulness and courtesy. The contact lens department, specifically at the Treasure Coast location, has received high praise for its excellent customer experience. The manager, Kay, is recognized for her consistently pleasant demeanor, professionalism, and dedication to ensuring customer satisfaction. Recently, customers have shared positive experiences with staff members like Romario and Jamar, who offered helpful and professional service. Sarah and Ana, who assisted during exams, were also praised for their kindness and helpfulness. Customers mention that the staff accommodates special requests and understands personal needs, making the experience quick, helpful, and at a great price. For those in need of emergency eye care, Cohen's has proven to be a reliable option. One customer shared their positive experience of receiving an expedited appointment and trial pair of contacts during a vacation, highlighting the business's efficiency and willingness to go above and beyond for their patients. Overall, Cohen's Fashion Optical is highly recommended for its exceptional service and commitment to customer satisfaction.