Wilson Carpet Services

Wilson Carpet Services is a highly regarded flooring company based in Jacksonville. Customers consistently praise the business for its excellent communication, professional installation, and commitment to customer satisfaction. When a customer experienced a small flood in their home, requiring the replacement of LVP (luxury vinyl plank) flooring, they turned to Wilson Carpet Services, who were assigned as part of their insurance subcontractor team. The customer was impressed by the owner, Keith, who provided great communication, answered all their questions, and personally checked on the project. The installers, including Eddie, did a wonderful job with the flooring and trim, taking pride in their work. Despite some issues with other subcontractors, the team at Wilson Carpet Services went above and beyond to address the customer's concerns, even fixing problems caused by the other contractors. They were described as kind, professional, and willing to do extra work outside their scope to ensure the customer's satisfaction. Another customer, referred by a family member, was also highly pleased with their experience. They found the owner and installation crew to be top-notch and easy to work with, and they were able to save money by choosing Wilson Carpet Services over the big box stores. The customer was ultimately satisfied with the 6.5mm plank with a 20 mil wear layer in Fauna that they selected. Overall, Wilson Carpet Services is a trusted and reliable flooring company that consistently delivers exceptional service, quality workmanship, and customer-focused solutions.