Starfish Pediatrics

My brother and his fiancé scheduled an appointment for their son here, this facility took over 2 hours to assist them. TWO HOURS with an appointment previously scheduled.

This is the worst pediatric care office in all of greater Jacksonville. Their unprofessionalism is atrocious. They don't care about helping anyone only the copays and insurance money. Front office staff is beyond rude. Multiple occasions of front office and others on the phone with no compassion or care for anything except money. Consistently runs over an hour or two behind! What a Nightmare. Save yourself and go somewhere else. If I could give 0 stars I would.

Attached is my brothers complaint, as soon as this office reviewed the complaint they send him a letter in the mail stating they will no longer see my nephew. RIDICULOUS. But truly a favor.

I recommend looking at reviews before making an appointment at this location.

We love FNP Victoria Hand at Starfish. She always takes time to listen and provide excellent care to her patients. She’s patient and personable. The staff is always kind as well.

I am have been bringing my son here for about 6 years, he is 10 now. We have never had an issue getting a same day appointment or waiting a long time in the waiting room. The doctors are great and the nurses are polite. I feel like they take a more natural approach rather than push antibiotics or other prescription medicines, which I appreciate. I am shocked to read some of the negative reviews on here, I have never encountered rudeness here and have always had the doctor's answer all of my questions without feeling rushed. I also love that they are bilingual (English/Spanish), as my son is bilingual and this allows his grandma to bring him to appointments too. I would… read full review