Mismanaged office that consistently changes appointments as well as cancels them once you get to the office. Otherwise dental experience just OK. Hygienists inexperienced at best. Office protocol nonexistent.
January 2024
Total rip off. Told me 700 for cleaning and ended up 1,500. Highway robbery. Unless you don't care about cost. The cleaning was ok, they said 2hrs but finished in 1:15. My jaw is very soar 3 months later. I was looking forward to getting another cleaning, hoping for 89.00 they advertise. But was told I owe 800. I asked for a bill and that will be the last time I go there. What a rip off.
December 2023
Run, don't walk, as fast as you can from Aspen Dental. If I could give zero stars, I would. If you continue to go to Aspen, check your dental insurance statement against the Aspen's charges. You have probably been overcharged. Patient went in for broken tooth in October 2022 and had his first cleaning. Aspen advance bills because they don't charge if a patient no-shows. However, Aspen has no issue canceling last minute on patients. Aspen overcharged patient by 3x the amount actually owed. Two days later, another appointment - again with advance billing. This time charging twice the amount owed. Allison, the office manager, was continually inaccessible and... read full review
Mismanaged office that consistently changes appointments as well as cancels them once you get to the office. Otherwise dental experience just OK. Hygienists inexperienced at best. Office protocol nonexistent.
Total rip off. Told me 700 for cleaning and ended up 1,500. Highway robbery. Unless you don't care about cost. The cleaning was ok, they said 2hrs but finished in 1:15. My jaw is very soar 3 months later. I was looking forward to getting another cleaning, hoping for 89.00 they advertise. But was told I owe 800. I asked for a bill and that will be the last time I go there. What a rip off.
Run, don't walk, as fast as you can from Aspen Dental. If I could give zero stars, I would. If you continue to go to Aspen, check your dental insurance statement against the Aspen's charges. You have probably been overcharged. Patient went in for broken tooth in October 2022 and had his first cleaning. Aspen advance bills because they don't charge if a patient no-shows. However, Aspen has no issue canceling last minute on patients. Aspen overcharged patient by 3x the amount actually owed. Two days later, another appointment - again with advance billing. This time charging twice the amount owed. Allison, the office manager, was continually inaccessible and... read full review