Greenberg Dental & Orthodontics

They do not answer their phone or return any messages. i have called several times in the last week and never talked to anyone on the phone. I would pick another dentist.

I called to schedule my children appointment. The lady that answered the phone asked me which office I gave her my ZIP Code. She said she have no clue which office because they have several offices. She had no interest in helping me figure out which office or booking my children’s appointment. Very unprofessional. I don’t see why people take customer service jobs if they don’t want to help customers. I’m new to the area so I don’t know what they call the office closest to me and that’s the reason I gave my address. I had no Internet connection while on my phone talking to her to look up the correct name for the location.

Poor Hygiene and Unprofessional Patient Care

We are currently on our fourth visit across their locations, including Bartram, and the experience has declined significantly. While the initial 'vibe' seemed good, the current reality of the treatment is very disappointing.

First, the lack of cleanliness is unacceptable for a medical facility. Both offices we visited were visibly dirty. In a business that deals with patients all day, it is unbelievable that the staff is not properly cleaning or sanitizing the space. This is definitely an area that needs some urgent attention.

Second, the level of care is lacking. The orthodontist demonstrates a complete lack of professional courtesy; questions are answered without even making eye contact. It feels like a 'revolving door'—just getting people in and out—rather than a legit medical practice that cares about the patient.

The front desk staff is fine, but the clinical leadership and hygiene standards are not up to par. I would strongly suggest paying a little extra to go elsewhere for your child's orthodontic treatment.

I hope this helps other parents in the area make a better choice for their children.

The dentist is polite and professional and thoroughly cleans our teeth. Our child loves coming to the dentist and looks forward to their visit.

I came here for an exam and cleaning and I can honestly say that it was the best exam and cleaning I’ve ever had. To start off the staff is very welcoming and helpful, the exam went great and the cleaning was the best cleaning I’ve had the hygienist was very gentle, thorough and explained everything well! He even put a cleaning gel on and I noticed a big difference from before and after the cleaning. Amazing doctor and staff, I would definitely recommend this place to others.

i’m never going back again. i’ve gone 2 times previously and had a great experience. yesterday was my first visit in 2-3 years and it was the worst dental experience i’ve ever had. first off the staff were not welcoming or super nice they all seemed like they wanted to be anywhere but at the office. second of all i was there for 2 hours and no other patients came in until right before i left. the place didn’t feel clean anymore either. i had to pay $60 for a “cleaning gel” that turned my gums and lips purple other than that i don’t think it did anything. the hygienist also tore up my bottom gums on my front teeth and i tasted blood for hours after i left. he also while using the water pick during my whole cleaning sprayed water all over my face. i had to keep wiping it off during the cleaning. i’ve never left the dentist in tears or with my mouth looking worse than it did when i went in. additionally, i woke up this morning with swollen lips, the inside of my lips torn up, and a giant cold sore on my lip (i’ve never had one before). this leads me to conclude the equipment wasn’t sterile like it’s supposed to be. after this horrible experience i will be finding a new dentist. i wouldn’t recommend anyone else go here either.

First, I called this location to make my appointment and told them I was sure I’d need a tooth pulled and they were great and fit me in that day. That was the only positive. They neglected to tell me they didn’t have anyone there to extract a tooth if it came down to that… and it did. I was there for maybe 20 mins and was given a referral for their oral surgeon and told to get that tooth out ASAP. I called the number I was given and left a message (Thursday) with no return call.
Friday I called again and got what was probably an automated “I’ll call you back” text so then I proceeded to call the offices on the card I was given. Only one office answered to tell me that the oral surgeon doesn’t come to their location and listed the 3 others I could try. NONE of them answered and I called multiple times. Needless to say I ended up somewhere else late afternoon Friday and was able to get it out.. at a much higher price but with much better customer service and compassion. I highly recommend paying the extra dollar to get better care elsewhere

Don't expect a call back. No matter what time you call you leave a voicemail and no one returns the call. I called 3 times in a week and no return call. They don't do any better work than any other dentist but their customer service is significantly lacking. Go elsewhere.

1. They won't set any appointment in advance or for other facilities. All done yourself. 2. I had tooth pain and pain around the gum line. My gums bled every visit when they poked around. Went once for that
and a cleaning and they couldn't figure out what was wrong. Sent me to where they did root canals, they couldn't figure it out. Came in for a cleaning again 6 months later and the dental hygienist said my gums were bad and need to use mouth wash. Fixed everything. 2 masters degrees couldn't figure it out but the technical school degree did... He gets 5 starts. Wasted my time and benefits. Too narrow in their scope. Like asking a doctor for nutrition advice.

I have been trying to get an appointment for over a month now! No return phone call not email!