Smile Design Dentistry: Patel Mili DMD

Lost a family of clients. Jessica is the worst, pulls politics into work and completely rude. Horrible.

I had 3 appointments total at this office, first was a cleaning and exam for me to get a bridge installed. When scheduling the two following appointments the lady who scheduled me explicitly told me that I wouldn't need to pay up front they always bill insurance first to get as much covered as they could then I would be sent a bill. It was a surprise to me on my second appointment when I finished I had to pay $1,500!!! Out of pocket, completely unexpected due to what the lady told me when scheduling. In addition to this I was given ZERO after care instructions for my temporary bridge and I ended up in pain daily until my permanent bridge came in. When I came back for the bridge install I told them I had been in excruciating pain and my mouth swollen for weeks, I was barely able to eat and had to take 6-8 ibuprofen to get through the day. They then proceed to go into my mouth and start PULLING on the temporary to rip it out without any numbing cream or anything, after I told them how much pain I was in. I was literally crying and told them I will leave I can't do this to which they respond well let us try again before we numb you! Are you serious!? I'm in tears. Finally they gave me a shot and I ripped the temporary out myself while they left the room because I didn't want them near me. After all of this I cancelled my appointments and told them no thank you I will find another dentist. Then I get a call a month or two later telling me I need to come in for a refund because they over charged me, just went today and wouldn't you know they took $530 extra from me! Can't believe how everyone from scheduling, billing and the dentist all messed up and couldn't get anything right. The only good person was the hygienist that did my cleaning. I didn't want to believe the other bad reviews about overcharging and bad patient care, learn from me and go somewhere else!

I called to schedule an appointment to get a root canal and a crown. For my appointment almost 3 weeks later. I survived the pain and when they called to confirmed the appointment I dared to ask a simple question, and they cancelled my appointment. I came the day of the appointment and they said I wasn't sure so they gave the appointment to someone else.they also tried to over charge my deductible but I had called the insurance so they took care of it. The lady in the front desk (Jessica I think ) she has no empathy and doesn't care about people at all in the end I complained and they did my procedures. I was there since 9am to almost 3pm. The doctor performing the root canal was a young, patient caring doctor. God blesses his hands. It was painful but he was sure to keep me comfortable as well as his assistant. They were great. Max was also amazing, she was the most caring person of all. She understood my situation, she tried to make it better but in the end when she went to ask a question, since I told her I was in a lot of Pain, I overheard (they didn't even made an attempt to avoid me listening) when she was told they needed to move on from me. She came back and I told me the antibiotics would make it better. At that point I didn't want her to feel any worse, honestly more of the staff should be like Max. Overall my experience was a 1, giving 3 because of Max and the young skinny tall doctor. I don't know his name but he was amazing !

Usually, a review of a dentist office proclaims how great the staff is. I'm here to tell you not only is the staff great but much to my gratification so is Dr. Snyder the dentist and his asst. Jackie. He made me feel comfortable, was professional, knowledgeable and provided outstanding service and workmanship. I highly recommend Dr. Snyder and Smile Design, Dade City for all your dental needs.

Had no problem with the dentist, however, they overcharged me 746 dollars, when my insurance company called them, 3 times, while I was on the phone, Jessica, refused to work with the insurance company to resolve the problem, Jessica also refused to call back the insurance company and refused to review the issue, and refused to refund the money that I over paid to the office, Jessica said she would not be on hold for 2 hours, looking at my call log with the insurance company I was on the phone for a total of 57 minutes in which time the insurance company talked to the dental office 3 times.

Please BEWARE!!!! You NEED to know this if you are considering using the Dade City office. I was DEFRAUDED by Jessica at Smile Design. April 2023, my daughter used them to extract two wisdom teeth. The bill was almost $3,000. Yes, you read that correctly - OUTRAGEOUS - just to have two wisdom teeth removed. Everything was paid up front because I didn't want the hassle of making payments. Months later, in November of 2023, I get another bill for over $800, & two other bills that didn't match up cost-wise for the procedure. The $800 bill was the portion insurance was supposed to pay & SD wanted to stick me with the bill because Jessica (who is over the billing department) didn't want to call & explain the claim to insurance & resubmit it. I wound up doing all of her work for her. I told her about the different bills compared to what I had already paid, and it was determined I was owed a refund, just like I had figured. She refunds me $1800 for over payment as SHE verified everything. Fast forward to January 2024, I'm shopping, getting ready to pay for several items, check my balance via online banking & notice a $217.97 debit on my account from Smile Design - which OVER DREW my account. Knowing no one in family had used them (and NEVER will again) since April 2023, I call to ask Jessica why there is a debit against my account. Now, keep in mind I never signed any authorization or gave authorization to her to use my debit card number. She says, "Oh yes, that was me. I debited your account." I asked why. She says, "Well remember that $1800 you were refunded back in November of last year? I made a mistake. I accidentally put your debit card number in wrong and I have to get that money back. I couldn't run the card for the full amount, so I have to wait." I ask "How did you "accidentally" enter a sixteen digit debit card number wrong?" She says, "I don't know how I did it, but I did. It was supposed to go to another person who was on the phone that day waiting for their refund." Need I say, first of all you don't "accidentally" enter a 16 digit card number wrong & refund the "wrong" person. Secondly, IF "another person" was expecting a refund don't you think they would have called NEXT day when they realized nearly $2000 had not been refunded to their account?? - because I would have! She kept trying to explain how she did it & none of it was making sense. I told her she over drew my account - she didn't give a crap - she repeated how she was going to keep running my card until she got the money back and she had the audacity to say "Well, if you would have called me back in November & said $1800 magically appeared in your account we could have fixed it then." That stupid b is the one who verified it to begin with and it was refund owed to me! I ask, "So, I'm supposed to pay for YOUR mistake? You do know what you just did is illegal - it's considered FRAUD. You can't take money out of someone's account & you certainly did not have my authorization to do so." She didn't even acknowledge the fact that she had just committed fraud - she just kept saying she was going to "get back the money". Next morning, she hit the office bright & early & STILL - DESPITE ME TELLING HER SHE WAS COMMITTING FRAUD & STEALING - SHE DEBITED MY CARD AGAIN FOR $1,553.89!!!! Obviously too stupid to realize anyone wouldn't have that much in their checking account, she took it upon herself to break the law again. She gave absolutely no consideration to whether or not my family would have money for any necessities. I reported her to the State of FL and my bank for fraud. I NEVER received any legitimate documentation showing "how" I owed any money back, because I DON'T - the refund I received was accurate! She gave no consideration to how I would be able to pay my bills, buy gas, take my kids to school, buy groceri

Scheduled 2 months ago for a new patient visit. Specifically requested X-ray and cleaning on same day and was assured I would be provided both by scheduler. Never received a follow up appointment confirmation call. Thought that was odd, so called the office. There was an appointment in my name, but wrong date of birth and wrong phone number so wrong patient. Also was told could not be scheduled/rescheduled in the future with requested x-ray and cleaning on same day. This is not what this office will do. This office may want to take a strong look at their scheduling department and policies if they want to accrue new and retain present patients. There was not even the slightest attempt to make it right. Wow. It's pretty easy to select the wrong patient depending on the system they're working in. But it's a pretty big mistake. Can you imagine me going today and them billing the wrong patient?

Horrible experience, They don’t really care for their patients, how many times does it takes for one implant to be done correctly? So far I have visited their dental office more than 7 times and still not done correctly. Please do your self a favor and look for another dental office that has the best interest of their patients and that really cares.

Horrible!!!! Over two months ago I paid to have the Dr re do the implant as the first one I never liked ( same Dr) well 7 visits later the implant are still too small and my sister weeding is this weekend and the Dental office is telling me they don't have availability until end of month so I will not have my new implant by the wedding day even though I make sure I started the process months in advance and paid in advanced. So they messed up many times and now have the implant back but have no availability? A complete lack of professionalism.

Great dentist office. The staff is friendly and knowledgeable. They got me right in and did the work I needed done that day. Everything was nicely explained and the fees detailed clearly. So glad I found this place.