About Penguin Pools
Penguin Pools is a pool installation and maintenance company with a strong reputation for quality work and customer satisfaction. The team is known for their attention to detail and expertise, especially in tiling and repairs. Customers also value their honesty and integrity, as shown when a technician refused to recommend unnecessary recoating for an aging pool. The company offers a variety of services, including automation, saltwater systems, and spa pump installations. Recent reviews highlight the company's helpful and patient support, especially after hurricanes. John and his team have assisted with pool cleaning, pump motor replacements, and clearing debris like wood, siding, clothing, bedding, bricks, and sand from hurricane damage. They worked hard to clean the pool surface, removing stubborn marks and improving water quality. The team also installed new filters and pumps, preparing the pool for future additions like a pool heater. They coordinated well with electricians to ensure everything ran smoothly, and follow-up visits checked on water quality and equipment operation. Despite high demand for repairs after hurricanes, Penguin Pools provided comprehensive, high-quality service, demonstrating their dedication and professionalism. Customers appreciate their prompt responses, even during busy times, and trust their expertise for warranty service and equipment repairs. Overall, Penguin Pools remains a reliable choice for pool installation, maintenance, and emergency repairs.
Updated for Hurricanes Helene and Milton:
After these two new hurricanes, John reached out to me to see if I needed help with pool cleaning. Again John and Andy did a very good job getting my pool cleaned and my pump motor replaced. Of course, “everyone needs everything” after damage from a hurricane, so patience is necessary when resources or parts are scare. Thanks again Penguin Pools.
After Hurricane Ian:
John and his team at Penguin Pools did excellent work emptying and cleaning my pool after Hurricane Ian. The effort required a lot of hard work and some heavy duty equipment to get the job done. They cleaned the area around the pool of sand and some...read full review
I needed warranty service for a pool pump that died. Penguin Pools was absolutely swamped, servicing people who had sustained hurricane/flooding damage. Although there were some delays, everyone I interacted with was pleasant and professional. The Company Owners took care of the warranty claims process, ordered the replacement pump, and one of them saw to the prompt installation of the new pump. I can recommend them without reservation.
Our pool pump stopped working! Penguin pools has been my go-to pool service for any equipment failure. I just do not have the knowledge or training to diagnose the problem or to make repairs. Thank goodness the team at Penguin was there. John came out and took care of the problem as usual. We are up and running!