Mayshdaley, the receptionist, is one of the sweetest people I've ever had the pleasure of speaking to in any business, super helpful and informative about products and services; this will be the only massage spa I will be going to for a looong time, unrivaled customer care! :)
March 2024
My aesthetician Rebecca was absolutely amazing, she would get five stars.
However the customer service at front desk needs work. This location moved to the other side of the plaza & the person who booked my appointment same day didn’t bother mentioning that. It’s unpleasant to start out a relaxing experience disoriented because the place you’ve been going to for years isn’t where it’s always been. Then the person at the front desk was super rude & dismissive when I was said that was frustrating, stating they sent an email, as if that was sufficient. It’s not. Tell people the new location when they are on the phone scheduling. She... read full review
March 2024
I had an uncomfortable situation with the front staff in my last review. I didn’t expect it, but a sincere phone call came from-Stevie Ann, the assistant manager the following morning. She took the time to help me resolve my discomfort. I appreciate good empathetic leadership skill and she definitely pulled a 180 in changing how I felt about the business.
If you’re going for a facial! I recommend talking to Becca! She’s has the greatest personality and is very gentle with extractions.
Mayshdaley, the receptionist, is one of the sweetest people I've ever had the pleasure of speaking to in any business, super helpful and informative about products and services; this will be the only massage spa I will be going to for a looong time, unrivaled customer care! :)
My aesthetician Rebecca was absolutely amazing, she would get five stars.
However the customer service at front desk needs work. This location moved to the other side of the plaza & the person who booked my appointment same day didn’t bother mentioning that. It’s unpleasant to start out a relaxing experience disoriented because the place you’ve been going to for years isn’t where it’s always been. Then the person at the front desk was super rude & dismissive when I was said that was frustrating, stating they sent an email, as if that was sufficient. It’s not. Tell people the new location when they are on the phone scheduling. She... read full review
I had an uncomfortable situation with the front staff in my last review. I didn’t expect it, but a sincere phone call came from-Stevie Ann, the assistant manager the following morning. She took the time to help me resolve my discomfort. I appreciate good empathetic leadership skill and she definitely pulled a 180 in changing how I felt about the business.
If you’re going for a facial! I recommend talking to Becca! She’s has the greatest personality and is very gentle with extractions.