On September 16, 2025, I met with a Paradise Exteriors sales representative who first quoted me $113,000 for window and door replacement. After a few “calls with the owner,” the price was lowered to $82,000 on the condition that I sign the contract and pay a $5,000 deposit that same evening. I was assured that under Florida law, I would have three business days to cancel without penalty. The following day, I emailed the sales representative to cancel. On the morning of September 19th, within the three-day cancellation window—I hand-delivered the signed Notice of Cancellation to their office. Mark Hildreth, Vice President of Operations, signed and misdated the document for September 20 instead of September 19, which would have made it appear I missed the deadline. When I later checked the form in my car, I noticed the incorrect date. I immediately returned to the office, where an employee tried to white out the error; I insisted on a new signature and correct date. Despite complying fully with Florida Statute §501.025, which requires refunds within ten business days of cancellation, Paradise Exteriors failed to return my $5,000 deposit. When I called, they said it was in review and they actually have 14 days. I reached out to the sales rep and asked to investigate it , I spoke to an employee at a booth they had set up and had him send a strong message back to the owner. None of that helped me get my deposit back, until October 15, 2025,more than three weeks later,I had an attorney send a certified letter. Only then did the owner personally call and hand-deliver the refund that evening. Based on my research, this appears to be a recurring practice. Public complaints show other consumers waiting for refunds after cancellations. Paradise Exteriors currently has 37 BBB complaints in the past three years.
Odi Gibson
Dec 2025
This is what hiring this company will get you!!! Unsealed windows, 6+ years of unknown water damage, mold in the walls, frame damage ! And when you call them they come open holes in all of your walls, tell you they will fix it and then send you the enclosed email! They are 100% negligent, disgusting, derelict of their responsibilities!!!! DO NOT HIRE THEM! HORRIBLE PEOPLE TAKING ADVANTAGE OF THEIR CUSTOMERS.
Irine Berger
Dec 2025
I ask the company I’m not interested in to stop calling my number in regardless how many times I’m blocking their number. They keep still calling me. Multiply times that they from a different numbers. What an awful company. I asked them kindly so many times to stop calling me.
GILBERT ARIZONA
Nov 2025
I can't believe I had to wait over a hour listening to a long speech to find out they want $3500 a window. Just a marketing speech to at the end try to make you a payment buyer. It was like car sales. Pass!
Hope Mcloughlin
Nov 2025
Thank you Team Paradise!! We appreciate you, your team, and Ownership. Your outstanding Service is truly amazing. Another job well done. Thank you, Hope and Eddie👍 Update: we had 2 sliding glass doors replaced, entire team was terrific. Thanks again!! Kudos team Paradise. Your ethics are also terrific thank you so much!!
reg tharp
Nov 2025
Stay away very rude customer service
Luis Alvarez
Oct 2025
We had a great experience with Matthew Sarfati a sales representative for Paradise Exteriors. He was extremely knowledgeable and professional in his explanation of the windows and doors I was purchasing. His presentation was very helpful in allowing us to make an educated decision on choosing the right windows and doors for our home. We are looking forward to seeing the project finally finished.
Kelsie Smith
Oct 2025
Paradise is an amazing company, I had the pleasure of dealing with Jared the supervisor on my 9 windows project! Let me tell you he did not disappoint!! I also got to meet the owners of the company and omg they really love what they do. It's very hard to find family owned and operated companies that actually care about their customers. Paradise is the best and I wouldn't work with any other company!!!
Alex P.
Oct 2025
Do not give them your phone number. I told them to quit calling me and they continue to call me.
Robert Duran
Oct 2025
Got my windows installed on November 2023 the installation crew installed one of the windows incorrectly and they forgot to put caulking on top of all the windows so rain came through to the house. I was able to get a $500 refund for all the inconvenience. I don’t recommend this company.
glenn matusik
On September 16, 2025, I met with a Paradise Exteriors sales representative who first quoted me $113,000 for window and door replacement. After a few “calls with the owner,” the price was lowered to $82,000 on the condition that I sign the contract and pay a $5,000 deposit that same evening. I was assured that under Florida law, I would have three business days to cancel without penalty.
The following day, I emailed the sales representative to cancel. On the morning of September 19th, within the three-day cancellation window—I hand-delivered the signed Notice of Cancellation to their office. Mark Hildreth, Vice President of Operations, signed and misdated the document for September 20 instead of September 19, which would have made it appear I missed the deadline. When I later checked the form in my car, I noticed the incorrect date. I immediately returned to the office, where an employee tried to white out the error; I insisted on a new signature and correct date.
Despite complying fully with Florida Statute §501.025, which requires refunds within ten business days of cancellation, Paradise Exteriors failed to return my $5,000 deposit. When I called, they said it was in review and they actually have 14 days. I reached out to the sales rep and asked to investigate it , I spoke to an employee at a booth they had set up and had him send a strong message back to the owner. None of that helped me get my deposit back, until October 15, 2025,more than three weeks later,I had an attorney send a certified letter. Only then did the owner personally call and hand-deliver the refund that evening.
Based on my research, this appears to be a recurring practice. Public complaints show other consumers waiting for refunds after cancellations. Paradise Exteriors currently has 37 BBB complaints in the past three years.
Odi Gibson
This is what hiring this company will get you!!! Unsealed windows, 6+ years of unknown water damage, mold in the walls, frame damage ! And when you call them they come open holes in all of your walls, tell you they will fix it and then send you the enclosed email! They are 100% negligent, disgusting, derelict of their responsibilities!!!! DO NOT HIRE THEM! HORRIBLE PEOPLE TAKING ADVANTAGE OF THEIR CUSTOMERS.
Irine Berger
I ask the company I’m not interested in to stop calling my number in regardless how many times I’m blocking their number. They keep still calling me. Multiply times that they from a different numbers. What an awful company. I asked them kindly so many times to stop calling me.
GILBERT ARIZONA
I can't believe I had to wait over a hour listening to a long speech to find out they want $3500 a window. Just a marketing speech to at the end try to make you a payment buyer. It was like car sales. Pass!
Hope Mcloughlin
Thank you Team Paradise!! We appreciate you, your team, and Ownership. Your outstanding Service is truly amazing. Another job well done.
Thank you,
Hope and Eddie👍
Update: we had 2 sliding glass doors replaced, entire team was terrific. Thanks again!! Kudos team Paradise. Your ethics are also terrific thank you so much!!
reg tharp
Stay away very rude customer service
Luis Alvarez
We had a great experience with Matthew Sarfati a sales representative for Paradise Exteriors. He was extremely knowledgeable and professional in his explanation of the windows and doors I was purchasing. His presentation was very helpful in allowing us to make an educated decision on choosing the right windows and doors for our home. We are looking forward to seeing the project finally finished.
Kelsie Smith
Paradise is an amazing company, I had the pleasure of dealing with Jared the supervisor on my 9 windows project! Let me tell you he did not disappoint!! I also got to meet the owners of the company and omg they really love what they do. It's very hard to find family owned and operated companies that actually care about their customers. Paradise is the best and I wouldn't work with any other company!!!
Alex P.
Do not give them your phone number. I told them to quit calling me and they continue to call me.
Robert Duran
Got my windows installed on November 2023 the installation crew installed one of the windows incorrectly and they forgot to put caulking on top of all the windows so rain came through to the house. I was able to get a $500 refund for all the inconvenience. I don’t recommend this company.