Pool City is the most unexperienced pool company I've ever worked for they do not have their ducks in a row they do not know how to clean pools they hire people that are young and dumb and stupid I would not recommend anybody getting a a pool cleaning from them
May 2024
Initial interactions have been great! I am a DIY pool owner, and Mendi was a big help with fixing a mustard algae problem. After asking me some key questions, she recommenced a couple products, and they worked perfectly. I will get our pool water tested at Pool City from now on and buy their supplies, and will hire them for service when I get in over my head.
February 2024
Not a great experience. Used them because the company that built our pool had a contract with them to open our pool and we got a “deal”. Suffered through them for over a year having many issues that they made excuses for. Everything from several different techs. Techs being on site for 2-3 minutes. Being charged for visits that never happened. Being made to feel like an idiot when you ask a question. Price jumping over 30% and getting a lame excuse blaming the cost of chemicals and then talking to the current tech and him saying he used $10 worth of chemical for the month. Cancelling and still getting charged for chemical even after being told we were being charged... read full review
Pool City is the most unexperienced pool company I've ever worked for they do
not have their ducks in a row they do not know how to clean pools they hire people that are young and dumb and stupid I would not recommend anybody getting a a pool cleaning from them
Initial interactions have been great! I am a DIY pool owner, and Mendi was a big help with fixing a mustard algae problem. After asking me some key questions, she recommenced a couple products, and they worked perfectly. I will get our pool water tested at Pool City from now on and buy their supplies, and will hire them for service when I get in over my head.
Not a great experience. Used them because the company that built our pool had a contract with them to open our pool and we got a “deal”. Suffered through them for over a year having many issues that they made excuses for. Everything from several different techs. Techs being on site for 2-3 minutes. Being charged for visits that never happened. Being made to feel like an idiot when you ask a question. Price jumping over 30% and getting a lame excuse blaming the cost of chemicals and then talking to the current tech and him saying he used $10 worth of chemical for the month. Cancelling and still getting charged for chemical even after being told we were being charged... read full review