About Ulta Beauty
Ulta Beauty is a large store offering a wide variety of beauty products, including cosmetics, fragrances, skincare, haircare, and accessories. Customers can find products from well-known brands like Tarte, Fenty, Redken, and CHANEL, as well as exclusives like Kylie Cosmetics and Olaplex. The store also promotes "Conscious Beauty" choices with products featuring vegan, clean ingredients, cruelty-free practices, and sustainable packaging. In addition to shopping, Ulta Beauty offers salon services such as haircuts, hair coloring, makeup applications, and brow waxing. Knowledgeable and patient team members can provide product recommendations and makeup consults, with some staff being very knowledgeable about sensitive skin and ingredients. While some customers appreciate the extensive product selection and helpful staff, others have noted instances of slow service and poor communication. The manager and employees are known to be very nice, willing to help, and kind, often doing their best to make things right in difficult situations.
I came in the other week and was greeted by a Tatcha team member, They had some sort of event going on, but she recommended Me a product that she SWORE by and I’ve just come back to say that it absolutely healed my skin and she’s a godsend I cannot thank her enough
TLTR: I had a service that was cancelled due to poor communication and the store did a great job of making everything right in the end.
I want to preface this post by saying I’m not crazy but I do really enjoy good customer service and a company that can fix their wrongdoing. That being said, I had made a make up service appointment 2 months ahead for my very good friends wedding. After making that appointment, I would often call to confirm that it could occur on the date and time I chose and needed. Fast forward to a few days before the appointment, I get a call from the make up artist saying she unfortunately could not do it that day as the website had her available...read full review
My favorite experience is every interaction with their Clinique Representative, Michael. I have seen him be sweet, kind, helpful, friendly, and attentive with everyone he talks to. When it was my turn for a consultation he gave me the same treatment.
The store is lucky to have someone as knowledgeable and willing as he is and I hope they appreciate him greatly.
Thanks to him, I have been their customer for the past year and a half, and his good character has always been the same during all that time with everyone he's around.