First impressions matter, and this one certainly missed the mark. I recently reached out to Vidells Day Spa & the owner Videll answered. I asked a few simple questions regarding prices and services. Being new to Delaware and looking for a consistent wax specialist but my experience here was very disappointing. Videll’s tone was curt, and her “matter-of-fact” attitude was unwelcoming and dismissive for all of the 4 minutes we spoke. As someone genuinely interested in becoming a regular client, I expected a more professional and friendly approach. Instead, her demeanor left me feeling uncomfortable and uninterested in booking any services.
October 2024
After being a client for 4+ years I noticed my $125/60 minute massages getting shorter and shorter. Sometimes more than 10 minutes. I finally decided to say something since she raised her price this year especially. She got very snoody with me as soon as I said something and said "nothing is ever said when I go longer.", which I had noticed for months was not the case so I spoke up and said that I hadn't noticed that in awhile. She then said oh well there's time for setup and takedown since it's an outcall (which had never been that way before), and as I once again rebuked her saying that for $120 it should be a full hour. At that point... read full review
September 2024
The owner was very rude when my daughter and her friend purchased a group and wanted to use her services. When I declined the service due to her rudeness she called back to try to argue with me. That’s so unprofessional. I’m glad we did not book her services. I can see why the business is less than 3 stars. Please be humble and kind.
First impressions matter, and this one certainly missed the mark. I recently reached out to Vidells Day Spa & the owner Videll answered. I asked a few simple questions regarding prices and services. Being new to Delaware and looking for a consistent wax specialist but my experience here was very disappointing. Videll’s tone was curt, and her “matter-of-fact” attitude was unwelcoming and dismissive for all of the 4 minutes we spoke. As someone genuinely interested in becoming a regular client, I expected a more professional and friendly approach. Instead, her demeanor left me feeling uncomfortable and uninterested in booking any services.
After being a client for 4+ years I noticed my $125/60 minute massages getting shorter and shorter. Sometimes more than 10 minutes. I finally decided to say something since she raised her price this year especially. She got very snoody with me as soon as I said something and said "nothing is ever said when I go longer.", which I had noticed for months was not the case so I spoke up and said that I hadn't noticed that in awhile. She then said oh well there's time for setup and takedown since it's an outcall (which had never been that way before), and as I once again rebuked her saying that for $120 it should be a full hour. At that point... read full review
The owner was very rude when my daughter and her friend purchased a group and wanted to use her services. When I declined the service due to her rudeness she called back to try to argue with me. That’s so unprofessional. I’m glad we did not book her services. I can see why the business is less than 3 stars. Please be humble and kind.