Glenwood Dental Associates

$ • Dentist

17 W Glenwood Ave, Smyrna, DE 19977

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Reviews for Glenwood Dental Associates

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  • Jun 2026

    In general, I found office staff, hygienists, and Dr. Wisk to be friendly, responsive, and professional while I was a patient of their practice for seven or eight years.

    That said, I was disappointed they stopped participating in-network with both my old and new insurers. Neither of those insurers would allow their full costs as the basis for payment, presumably because they view them as higher than what is reasonable and customary. I switched dentists from Glenwood so I could go in-network.

    I have also been uncomfortable with the quality of my fillings. One, from a few years ago, was never satisfactory and in fact failed today. Another, filled this year,...read full review

  • Jun 2020

    I went to the dentist a couple weeks ago due to pain I've had in my tooth for months. I let them know in advance it felt like the tooth had broken. The dentist examined me, confirmed I had a small cavity and noticed a small gap (I assume meaning there's a bit of tooth missing), and instructed me to make an appointment to come back. I had, and an employee made an appointment for June 1st today, 2 PM. I wrote it in my phone immediately. When I arrived today at 1:51 PM, stating I was here for my 2:00 PM appointment, she responded in an irritated tone that my appointment was at 1:45. First of all, even if my appointment was at 1:45, I was only 6 minutes late. Industry standard gives you a 15 minute grace period. She stated that "due to the virus he's on a strict schedule, nothing we can do." Irritably, still. If that were the case, why was I not advised when I made the appointment that there is no longer a grace period? While it's important to be on time for doctors appointments, it is also important information to provide your patients. If she did not tell me 2, I am not sure why I wrote it in my phone that moment. She gave me an attitude and said she wrote it on the card. I have the receipt in my wallet but no card. While it's possible I misheard her, her immediate tone was off-putting and I responded unfortunately with that same irritation which seemed to escalate hers. I try not to let people get to me in that way but it didn't help that I was also in quite a bit of pain, with hope that it would finally be resolved after months of discomfort. Also, I have never been to a dentist or doctor of any sort, where they do not send you a reminder text for your appointment. Every dentist and doctor I have seen for the last 10 years sends reminders. The purpose is to avoid confusion and situations like this. Finally - during the last appointment, my mother had one as well (like mother like daughter I guess!). We were there simultaneously, and this individual told her they didn't take her insurance. She argued with her that no dentist ever takes HMO, they only accept DMO. D for Dental. I know this to be untrue having worked in medical offices myself. Also knowing she has used this same plan at a handful of other dentists over the years. She had to pay out of pocket even though this dentist has always taken her insurance prior. Knowing this, they still did not contact her insurance company as any other medical office would. Today she attempted to resolve this, my mother gave her additional information she received from the insurance company to help her, and she kept repeating that this information isn't what's on the card (but finally resolved the matter). Well, because it's additional, information. The card was still valid, and reflected her information accurately, and at any time they could have validated her coverage with the insurance company. When I worked in medical practices myself this was always standard practice. My mother called in as well to give the information over the phone, and the fact that nothing was resolved in a matter of 2 weeks until she came down to resolve it in person means a resolution was not attempted. I want to make it clear that this review reflects my experiences with an employee. This does not speak for the entire staff, nor does this speak for the dentist or his practice. My mother goes here and has had good experiences with the dentist himself. The reason I'm giving 2 stars, and not 1 star like I wanted to, is because as poorly as this issue was handled, I want to make it clear that this is not a reflection of the practice.

  • Aug 2013

    Glenwood Dental is great! The atmosphere is friendly and pleasant. The staff is very polite, professional and extremely helpful. They go out of their way to make you feel welcome and comfortable. I would highly recommend this office!!

Hours

Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: ClosedSaturday: ClosedSunday: Closed

Tips

insurance: delta dental ppo, delta dental premier, deltacare usa