PM Pediatric Urgent Care
“I really love that there is an urgent care specifically for children, and I really appreciate how quickly they get us in and out. The doctors and nurses in the back have always been wonderful—kind, patient, friendly, and great with the kids.
Unfortunately, I can’t say the same about the front desk experience. During my last visit, the front desk employee was very condescending. This time, it may have been the same employee or possibly someone different—I honestly don’t remember—but the interaction still wasn’t particularly friendly or welcoming. I feel like the front desk staff should be friendly, bubbly, and welcoming to everyone, with a smile. Especially in a pediatric urgent care, that warm first impression really matters for both the children and their parents.
I also really dislike that tap-to-pay isn’t accepted. This forced me to read my credit card number out loud in front of other patients waiting to be seen, which felt uncomfortable and was a privacy concern.
Lastly, the flat lollipop is a thoughtful gesture for the children, but the one we received was extremely sticky and seemed like it may have been old.
Overall, I’m grateful for the medical care, the efficiency, and the wonderful doctors and nurses. I just think the front desk customer service, payment options, and a few small details could definitely be improved.”
