Total Care Physicians

Total Care Physicians is a healthcare provider known for its friendly and professional staff who are helpful and courteous. Patients appreciate the caring and attentive doctors, such as Dr. Alexia M. and Dr. Moutsatsos, who are described as patient, skilled, and exceptional in their care. The staff at the front desk, especially a staff member named Lynn, is highly praised for providing smooth, professional, and stress-free interactions, making appointment scheduling and other needs easier for patients. Many patients have been with the practice for years, highlighting consistent positive experiences with the doctors and staff.

However, some reviews mention issues with office operations, particularly with appointment scheduling and follow-up calls. Challenges include limited office hours during peak times, delays in rescheduling appointments, and longer wait times when calling the office. These operational difficulties have caused frustration for some patients and suggest a need for improved efficiency in the office management. Despite these issues, the overall impression remains positive, with patients valuing the quality of medical care and the helpful attitude of the staff. The practice’s strengths lie in its dedicated doctors and friendly staff, although there is room for improvement in office operations to enhance patient experience further.