Flame-Tech has been dedicated to providing exceptional fireplace services since 1998. With a focus on customer satisfaction, the company offers a comprehensive suite of solutions, from design and conversion to service and repair. Their nationally certified and factory-trained technicians ensure that customers enjoy their fireplaces for years to come, staying up-to-date on the latest technical and design advancements.
Customers consistently praise Flame-Tech's impeccable service and top-notch equipment. Technicians like Kareem, Khaleel, and Bryan are described as friendly, prompt, and incredibly helpful, going the extra mile to ensure a seamless experience. For instance, Kareem explained everything to a new fireplace owner, making them feel comfortable and satisfied. Khaleel meticulously serviced the fireplace, checking and cleaning every component with great professionalism. From installation to annual maintenance, Flame-Tech is committed to its customers, following up to ensure complete satisfaction.
Recent reviews highlight the attention to detail and professionalism of the team. Andy, known as a master of his craft, was praised for being knowledgeable, charismatic, thorough, and respectful of homes, leaving everything exactly as it was. He also trained a polite assistant named Danny. Another customer appreciated Andy’s thorough cleaning and helpful advice on managing the damper, ensuring the fireplace was ready for the season. Frank was commended for his professionalism and friendliness during a yearly maintenance service on a gas fireplace insert; he explained everything clearly, was very thorough, and was kind to the pets. Due to these positive experiences, many customers have signed up for the Preferred Customer Care Plan, trusting Flame-Tech for efficient, controllable heat and glowing comfort. Flame-Tech’s flexibility with scheduling has also been noted, allowing them to address various customer needs effectively.
I had my insert and chimney cleaned today. I have been using Flame-Tech for several years and have been pleased with their service. Andy was very professional and kind. He explained what he did and showed me pictures of the cleaning of my chimney. I would highly recommend this company for service.
Install of a gas insert into our fireplace today. Crew was on time, very neat, very polite. Subs too. They provided a good how-to operate at the end. Cleaned up very well after they were done. Have used them previously for fireplace maintenance with same results. Excellent!
Andy and Isaac did an excellent job with our annual maintenance. As always they were very thorough with the equipment maintenance and the cleaning and they checked with us to ensure we were satisfied.
23 Southgate Blvd #103, New Castle, DE 19720
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