Sandy Surfaces - Professional Cleaning Services
“The team did a fantastic job for a deep cleaning that we requested. Very thorough and expedient. We have used Sandy’s Surfaces before, and would recommend to friends. But, it was highly frustrating trying to schedule the cleaning. Their online form was vague and did not pinpoint details of what I needed. I called four times with specific questions and my messages were not answered. I was about to give up, but finally reached a person who was helpful in my scheduling. Prior to that call, one person assured me they would hold a specific date for my cleaning, until I received a call from the owners to respond to my questions, and they failed to do that. I had to find a new date. Persistence on my part was the only reason this got scheduled. In the end I was happy with outcome but they have to improve their response rate to messages and/or, make the online form more succinct and increase the word limit in the comment section. When I tried to write notes to cover the options not given on the form, I couldn’t complete my paragraph with all the details. At least add “Deep Cleaning” as a choice on the form and explain what that covers and how much it costs.”
