Hand and Stone Massage and Facial Spa

Dec 2023

The worst customer service. Requested termination of membership yesterday. Never got any email or confirmation regarding termination so went by the office to try again. Same female sitting behind desk. For the few times I went, I never noticed this woman providing good customer service for any client. She seems to do as little as possible, devoid of any personality. She told me she saw where the paperwork was sent. I asked for proof since I had checked all of my mailboxes I wanted an hard copy. She then informed me I would have to respond to the digital document. After giving her my email over 6 times the document was delivered to my email. I signed the document...read full review

Nov 2023

I have monthly membership and my 11am appointment was canceled upon arrival. I had an email and text message send to me at 9:20am confirming my 11am appointment. This is the third time it is happening. The first two time, the ladies at the front desk were polite and apologetic.Today , 10/26/24, Keona.. I think that is her name , was very rude… she told me that she will not help me… and stated that she is not apologizing for my appointment berm cancel because she is not responsible for the email and the text Confirmation I receivedThis is very bad customer service, bad business and disappointing experience for a member. I called the Owner Diana and I am hoping to...read full review

Jul 2023

If I arrive at my appointment at 1150 and my appointment is at noon, the massage starts at 12:09 and ends at 12:50. Is this a 1 hour massage? As a member, did I pay for a 1 hour massage?