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PepUp

3.5 32 reviews
Overall rating
3.5
out of 5
32 reviews
5 star 32%
4 star 0%
3 star 0%
2 star 5%
1 star 63%

About PepUp

PepUp is a reliable and customer-focused propane service provider with a strong reputation for excellent support and quick response times. Customers appreciate their friendly and knowledgeable staff, especially during emergencies. In one instance, a driver promptly arrived to help start a vehicle, even checking if assistance was needed, and displayed a caring attitude that earned a 5-star rating. The company's customer service is consistently praised as fantastic, with many customers giving five-star reviews for their estimates, installations, and propane filling services.

PepUp responds swiftly to urgent situations, often within hours, and their team demonstrates understanding and professionalism. For example, when a customer ran out of gas due to a faulty thermostat, PepUp responded within 2.5 hours, with friendly technicians who diagnosed and repaired the issue efficiently. The staff, including technicians and after-hours responders, are described as cheerful, knowledgeable, and eager to help, even during weekend emergencies. Customers value PepUp’s family-owned nature, long-standing service, and consistent quality, which keeps them loyal and satisfied. Overall, PepUp is recognized for its outstanding service, professionalism, and commitment to customer care.

Jan 2025
5.0
Driver just left my house on a Saturday nite, January 4 at 8:45. They were supposed to deliver earlier today but the original driver had an emergency. We rescheduled for tomorrow but something went wrong with a ticket for tomorrow and one of the drivers said not to worry about it, he would deliver tonite. I don't know his name but he was driver #10880 in truck #PT231. Tho our tank wasn't completely empty, he came to the door to see if we needed help to start it if it needed restarting. Because of him and the help of the after hours on call person who took the call, I give them a 5 star rating. Customer service like that deserves recognition and appreciation. Thank you.
Mar 2024
5.0
How do they not get more stars? They're customer service is fantastic! We've had great experiences with Pep Up; estimates, installs and filling. Five stars all day long!
Oct 2022
5.0
Smelled a leak from my tank, called Pep up (my propane provider) and they were out within a couple of hours, diagnosed the problem and made the repairs. I have been very satisfied with their service department and propane prices......hope the new owner does not change things!
Photos of PepUp, 24987 Dupont Boulevard,  Georgetown
All 14 photos

Hours

Monday 8AM - 4:30PM
Tuesday 8AM - 4:30PM
Wednesday 8AM - 4:30PM
Thursday 8AM - 4:30PM
Friday 8AM - 4:30PM
Saturday Closed
Sunday Closed

Good to know

  • accepts credit cards

Location

24987 Dupont Boulevard, Georgetown, DE 19947

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PepUp · 24987 Dupont Boulevard, Georgetown, DE 19947

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