Custom Mechanical Retail Sales

Sep 2022

I have used Custom Mechanical twice, once was for an unscheduled breakdown of my A/C unit over the summer. Called them and they send a technician to my house within 2 hours. Less than an hour later, they restored A/C service to my home. Signed up for their bi-annual preventive maintenance agreement, Danielle in Customer Service was prompt, polite and courteous in setting up the plan and scheduling the technician to come out for our first maintenance visit. Technician did a very thorough job and even offered some guidance on keeping my HVAC operating efficiently. Overall very pleased with Custom Mechanical's service and highly recommend them.

Feb 2022

We came down to our condo in Ocean City, MD only to find a problem that had been on going for the last 4 years. Our thermostat was set at 60 degrees when we left right after the New Year. When we returned, a month later, I turned it up to 70 degrees, it wouldn't rise higher than 62 degrees. We thought we had it fixed in 2018 but it happened again in 2019. The contractor we hired then was from a large company that advertised their services under heating and air conditioning. When he came to look at it, the heater had already started heating and he couldn't find anything wrong with it. He told us he was really an electrician and didn't know much about our heater. The problem only occurred in the winter. And it didn't occur all the time. So we lived with it because we didn't know who to call considering the last contractor we called came from one of the larger companies in OC, MD. Well, we called Custom Mechanical and the technician, Keith, came out within 3 hours. He found the problem. Replaced a few items and we were warm again. The response time was great. Keith knew what he was doing. The unit was replaced in 2003 and considering that, I was expecting something like, well it's old and you should replace it. Nice to find someone who could fix the problem rather than try selling me a new unit. Custom Mechanical will be our go to Heat/AC repair company from now on.

Feb 2022

We came down to our condo in Ocean City, MD only to find a problem that had been on going for the last 4 years. Our thermostat was set at 60 degrees when we left right after the New Year. When we returned, a month later, I turned it up to 70 degrees, it wouldn't rise higher than 62 degrees. We thought we had it fixed in 2018 but it happened again in 2019. The contractor we hired then was from a large company that advertised their services under heating and air conditioning. When he came to look at it, the heater had already started heating and he couldn't find anything wrong with it. He told us he was really an electrician and didn't know much about our heater. The problem only occurred in the winter. And it didn't occur all the time. So we lived with it because we didn't know who to call considering the last contractor we called came from one of the larger companies in OC, MD. Well, we called Custom Mechanical and the technician, Keith, came out within 3 hours. He found the problem. Replaced a few items and we were warm again. The response time was great. Keith knew what he was doing. The unit was replaced in 2003 and considering that, I was expecting something like, well it's old and you should replace it. Nice to find someone who could fix the problem rather than try selling me a new unit. Custom Mechanical will be our go to Heat/AC repair company from now on.