DOCS Urgent Care & Primary Care - West Haven

Nov 2023

I arrived at the Urgent Care at 8:40 am. The nurse at the front desk mumbled something which I assumed was “be with you shortly”. I Waited a few minutes before she addressed me. I told her my issue and she said I would not see a doctor it would be a tele health call on a tablet. I agreed. Things went smoothly until I got to the exam room where I was falling asleep and realized it was 40 minutes later. I went to the front and asked how much longer. I waited an hour before seeing the doctor for less than a 3 minute’s visit on the tablet

Oct 2023

I went in for a COVID test. After seeing the doctor I was in the room for 25 minutes waiting for the nurse to nose swob me. So I opened the door an asked if they forgot about me? The nurse says in a minute. So I stayed in the doorway waiting. She kept typing then when she finally came was definitely aggravated by me staring from the doorway. So i asked if i could do my own nose swob, working for the state we had to do them twice a week. She denied and didn't insert the swob into my nose completely. All the while counting to 10 (in a condescending way) in each nostril as if she was. So needless to say I got a negative testing and must go back today. I gave a three...read full review

Sep 2023

Was told my blood work was lost two weeks ago when indeed it had not been. Symptoms got worst and infection got bigger all cause the M.A or doctor could not understand that they did not draw my blood quest did. Biggest run around ever and even though it was there fault the still put my on the back burner instead of a priority. Would never recommend or go back.