Horrible customer service & rude staff.. not helpful at all.
Patricia Herbert
Oct 2025
I have been a customer for many years, and Cohen's continues to be outstanding, and go above and beyond in customer service. When I didn't have insurance in the past, they helped me make good decisions that were within my budget. I have interacted with Mike, Emily, and today, Bailey, and they are all polite, professional, and helpful. This past summer I left on vacation without my spare contacts, and the manager, Kirk, helped me to get them in 2 days! It saved my vacation for sure! My whole family has relied on Cohen's for years, and we are so grateful to all of the folks there that continue to do their jobs with integrity and grace.
Loretta Quick
Sep 2025
Been a customer since 2019. Always have a vast selection of stylish Eyewear. It's very convenient to have an optometrist there as well. The personalization and customer service is just welcoming.
crystal gardiner
Aug 2025
Exam was great but the rest of the experience was terrible! I’ve never felt so rushed and pressured into picking a pair of glasses! Not to mention how costly is was. I was told they accepted my insurance and later on found out they don’t even participate. I was given a “discount” but still payed double of what I have ever paid anywhere else for a pair of glasses!! When I asked for my prescription I was told I would get it after payment of glasses. I later found out it’s against the law to hold the prescription and that i was not required to purchase glasses there!! I was pushed into over paying for glasses from their location! When I tried to use my prescription online to order a second pair at a different company i was told that the prescription was missing information and they could barely read part of it. When I brought it back for a new copy i was given a whole lecture about ordering online which is my choice!! I won’t be returning and have since found a new amazing eye doctor for my daughter and I.
Natale Gabriele
Aug 2025
I have been using Cohens Optical for many years now and have always received first class service. I wear frameless eyeglasses and I have had to stop in on multiple occasions for adjustment or repair, not once was I made to feel unwelcome or uncomfortable. Highly recommended for you optical needs.
Ally Holdridge
Aug 2025
i came here after not getting an exam since pre-covid. i wasn’t sure how it was going to go, as i hadn’t been to them since they were located in the mall, and even then i had only been to cohen’s once. Mike helped me throughout my visit and appointment, and was very friendly, informative, and overall very personable. Because it has been a while since my last exam, I was nervous, because I knew I should’ve been back sooner, but Mike was great at making me feel comfortable.
Icy Kendrick
Jul 2025
Nice looking place although I did not receive care or properly informed that my insurance wasn’t accepted at this location. Upon arrival I was shown a sticky note that said called and texted about my insurance. The text messages I received are in the picture.
Interesting experience as right before I felt I should cancel and pushed through anyway for this experience.
Nicole Jansen
May 2025
5 Stars isn't enough to say how fantastic this Cohen's is. From speaking to Mike on the phone and Emily helping us in person at the store - they are an absolute blessing. Not knowing what to do last night finishing up my Night Shift and my glasses decided to pick an opportune time to fall apart. For the time being i scotch tapped them back together so I could see to drive home but what was I going to do now!?! Remembering i had seen a beautiful pair of frames several weeks ago I hoped the folks at Cohen's could help! My new glasses are in the works and will be ready in about an hour! Friendly, Professional and go above and beyond for their customers. If you need glasses this is the only place you should be shopping! Thank You Emily, Cohen's is lucky to have someone like her on staff!
Stephanie Fine
Mar 2025
I like the new office. Katie and River are so nice.
MaryAnn Bentz
excellent service.
T Elizabeth
Horrible customer service & rude staff.. not helpful at all.
Patricia Herbert
I have been a customer for many years, and Cohen's continues to be outstanding, and go above and beyond in customer service. When I didn't have insurance in the past, they helped me make good decisions that were within my budget. I have interacted with Mike, Emily, and today, Bailey, and they are all polite, professional, and helpful. This past summer I left on vacation without my spare contacts, and the manager, Kirk, helped me to get them in 2 days! It saved my vacation for sure! My whole family has relied on Cohen's for years, and we are so grateful to all of the folks there that continue to do their jobs with integrity and grace.
Loretta Quick
Been a customer since 2019. Always have a vast selection of stylish Eyewear. It's very convenient to have an optometrist there as well. The personalization and customer service is just welcoming.
crystal gardiner
Exam was great but the rest of the experience was terrible! I’ve never felt so rushed and pressured into picking a pair of glasses! Not to mention how costly is was. I was told they accepted my insurance and later on found out they don’t even participate. I was given a “discount” but still payed double of what I have ever paid anywhere else for a pair of glasses!! When I asked for my prescription I was told I would get it after payment of glasses. I later found out it’s against the law to hold the prescription and that i was not required to purchase glasses there!! I was pushed into over paying for glasses from their location! When I tried to use my prescription online to order a second pair at a different company i was told that the prescription was missing information and they could barely read part of it. When I brought it back for a new copy i was given a whole lecture about ordering online which is my choice!! I won’t be returning and have since found a new amazing eye doctor for my daughter and I.
Natale Gabriele
I have been using Cohens Optical for many years now and have always received first class service. I wear frameless eyeglasses and I have had to stop in on multiple occasions for adjustment or repair, not once was I made to feel unwelcome or uncomfortable. Highly recommended for you optical needs.
Ally Holdridge
i came here after not getting an exam since pre-covid. i wasn’t sure how it was going to go, as i hadn’t been to them since they were located in the mall, and even then i had only been to cohen’s once. Mike helped me throughout my visit and appointment, and was very friendly, informative, and overall very personable. Because it has been a while since my last exam, I was nervous, because I knew I should’ve been back sooner, but Mike was great at making me feel comfortable.
Icy Kendrick
Nice looking place although I did not receive care or properly informed that my insurance wasn’t accepted at this location. Upon arrival I was shown a sticky note that said called and texted about my insurance. The text messages I received are in the picture.
Interesting experience as right before I felt I should cancel and pushed through anyway for this experience.
Nicole Jansen
5 Stars isn't enough to say how fantastic this Cohen's is. From speaking to Mike on the phone and Emily helping us in person at the store - they are an absolute blessing. Not knowing what to do last night finishing up my Night Shift and my glasses decided to pick an opportune time to fall apart. For the time being i scotch tapped them back together so I could see to drive home but what was I going to do now!?! Remembering i had seen a beautiful pair of frames several weeks ago I hoped the folks at Cohen's could help!
My new glasses are in the works and will be ready in about an hour!
Friendly, Professional and go above and beyond for their customers. If you need glasses this is the only place you should be shopping! Thank You Emily, Cohen's is lucky to have someone like her on staff!
Stephanie Fine
I like the new office. Katie and River are so nice.