New Insight Family Eyecare in Waterbury is a highly recommended optometry business known for its friendly and welcoming atmosphere, reminiscent of a "Mom and Pop" shop. Their staff is consistently described as accommodating, attentive, caring, kind, and professional. Patients appreciate how the optometrists take time to explain answers to questions and ensure they don't feel rushed. Many have switched from chain eyecares and are delighted with their decision. The business offers reasonably priced frames, and the Southbury location has also received positive feedback. Patients have praised the thorough exams, with Dr. Villacis and Dr. Germain being noted for their kindness and attentiveness. Some patients have shared life-changing experiences, such as being fitted for scleral lenses to correct keratoconus, resulting in nearly 20/20 vision and significant improvements. Overall, the practice is highly recommended for its caring staff, excellent service, and welcoming environment.
I don’t leave many reviews and I had such a great experience at New Insight Family Eyecare in Prospect that I needed to share.
My experience kicked off with Dr KelLee Adams’ professional and accurate eye exam and continued with Megan in the Optical Department.
My eyeglasses required a couple tweaks and Megan was very thorough and supportive while working through the fine tuning with me.
Patty and the front desk staff were friendly, personable, and welcoming every time I walked through the door.
I’m very happy with my eyeglasses and sunglasses and having an accurate prescription is a great feeling.
I find the personal attention I received throughout this experience… read full review
May 2026
5.0★★★★★
My optometrist Jennie was so sweet and respectful and she is amazing in my visit I would recommend her to all my family members give her a raise she definitely deserve it I am looking forward to go back to my eye appointment next year.
Apr 2026
5.0★★★★★
The staff were all around friendly, approachable and handled me and my children with so much care and kindness. My first visit was myself and 2 young children (ages 7 & 9) and the very next day was my 15 year olds appointment. Again all of us treated so respectfully and with consideration. I recommend this office to anyone seeking an optometrist
