I called Mercury /Hop Energy on 5/10/24, to inquire about an oil contract for the winter. I was able to talk with Jennifer. I did see details on the email sent to me but I had several questions. I have been a customer for several years and my parents also for many years. The information I received had me asking many questions and explanations. Jennifer was pleasant and very , very knowledgeable. She explained everything to me in simple terms. She reviewed what contract I have been using and also looked at how much oil I ordered last year and what I really used. I was able to order less and decrease my program fee. Customer service is very important to me and Jennifer... read full review
April 2024
I spoke with Luna today. She was very knowledgeable and helped me greatly in obtaining the best price for my oil this year. She is a great addition to the company and it was a pleasure speaking with her.
October 2023
I have been with Mercury for 30 years since it was locally owned. I am very happy with my service. I recently spoke with Jonathan to arrange my budget payment plan for the upcoming year. Jonathan was knowledgeable and proactive, anticipating my questions and concerns. He made our conversation a pleasant experience and I appreciated his humor and warmth.
I called Mercury /Hop Energy on 5/10/24, to inquire about an oil contract for the winter. I was able to talk with Jennifer. I did see details on the email sent to me but I had several questions. I have been a customer for several years and my parents also for many years. The information I received had me asking many questions and explanations. Jennifer was pleasant and very , very knowledgeable. She explained everything to me in simple terms. She reviewed what contract I have been using and also looked at how much oil I ordered last year and what I really used. I was able to order less and decrease my program fee. Customer service is very important to me and Jennifer... read full review
I spoke with Luna today. She was very knowledgeable and helped me greatly in obtaining the best price for my oil this year. She is a great addition to the company and it was a pleasure speaking with her.
I have been with Mercury for 30 years since it was locally owned. I am very happy with my service. I recently spoke with Jonathan to arrange my budget payment plan for the upcoming year. Jonathan was knowledgeable and proactive, anticipating my questions and concerns. He made our conversation a pleasant experience and I appreciated his humor and warmth.