Unfortunately, we had to put our elderly cat down yesterday. I called our vet at 9 AM, and they said they had no availability and I would have to bring him to the ER to put him down. A family member recommended I call River Valley to see if they would be able to help. The receptionist was very compassionate on the phone and I was able to be seen within the hour. Everyone we encountered was great and I am very thankful my kitty didn’t have to spend his last moments sitting in the waiting room of a pet ER.
About River Valley Animal Center
River Valley Animal Center is a comprehensive veterinary facility that provides top-notch services, including veterinary care, boarding, and grooming. The center has a dedicated team of professionals who strive to deliver exceptional care for their patients.
While the majority of customers have had positive experiences, there have been some concerns raised. One customer reported a misdiagnosis and a subsequent loss of their pet, as well as an expensive teeth cleaning procedure that led to their dog becoming ill. However, the center has acknowledged the mistakes and apologized.
On the other hand, another customer who had previously been with a different animal hospital found River Valley Animal Center to be a fantastic choice. They praised the responsive office staff, the wonderful doctors, and the exceptional care their pet received during an emergency situation. The customer also appreciated the personalized attention and the grooming services provided.
Overall, River Valley Animal Center appears to be a well-regarded facility that offers a range of services to meet the needs of pet owners in the community.
Reviews
Dr Sachdev is not only an intuitive veterinarian but a kind, caring man dedicated to helping people care for their pets. I started with him back in the mid ‘80’s, with a plethora of pets over the years; left for a while due to time/ location but am so grateful to be back over the last 8 years. Dr’s experience & skillset helped me keep my DaisyMae (with chronic thyroid issues) healthy till it was time for her to have eternal rest at 18.7 years old. Huge shout out for Katie and Jenna who are always on their game despite the busy and often chaotic front end, they do the hard work with dedication to pets and their owners. We adopted Marco, a shelter/rescue kitty they… read full review
Upon entering the facility you will see the massiveness of the structure. I visit the facility at least twice a month as my two dogs are taking very well care of. The staff at the front desk is very attentive to your needs and are very quick to get you into an exam room. I think this is because there is no seating in the lobby area which is confusing as there is enough space for a lot of seating. Once you're in the exam room wait time is variable I guess it all depends on what's going on with emergencies which is understandable. But 95% of the time the technician arrives Within 5 minutes. The doctor's very very knowledgeable and with ever -changing medical advances I… read full review
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Location
616 South Street, Suffield, CT 06078
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