GMC at MINCHIN OF STAMFORD, LLC

I had a wonderful experience with Frank as my salesman 3 years ago. I was and have been in love with my Buick Enclave. I was excited to get back into another Enclave once my lease was up! I walked into the showroom 3 months ago(3 months before my lease was up- and fully paid on my payments!) I was introduced to Bobby (after 25 min of walking around the showroom with no help). Bobby promised me the moon and the stars- assured me that my payments would be lowered since I was downgrading from my previous premium package to now the essence. My payment was to go from 499 to 479. It was a done deal! I was losing a few features, but who cares? I loved the car! By the way- did I mention my friend was with me who was also going to purchase the same car? And a friend of mine got the same car a month before? He assured me that it was necessary to leave a $500.00 deposit because due to COVID supply was limited. I gave him a $500 check under his assurance that it would not be cashed until the car was mine and became available. Needless to say the check was cashed two weeks later and I didn’t hear back from him with confirmation of the cars arrival (all proven with text messages) until late September. The check was cashed in July! After all the paperwork was said and done- he then decided to tell me he could no longer offer me the price he quoted (the night before I was to pick up the car!) Bobby was extremely rude and arrogant. I can’t help but think that if I went in with my husband would I have been treated the same way!? Did he view me as an ignorant housewife? His one message to me stated “it is what it is”. Needless to say, I got my $500 refunded after I showed up to the dealership demanding it! Unfortunately will never do business with Minchin again. Upon talking to my “housewives” moms about my experience MANY have all had the same experience with the SAME sales person! Apparently there is even a Facebook page about them? It is truly a shame because I loved my car and enjoyed my previous sales person. I would have totally leased another car from Minchin again (as would my friends)- but I guess things happen for a reason... I just leased a beautiful new SUV from infinity of Greenwich for cheaper then what Bobby was offering me. What a shame- you not only lost a deal- you lost a longtime customer....

Mar 2020

Many thanks to the great staff at Minchin for being so helpful and knowledgeable during the purchase of our Acadia and Terrain. We have been very happy with our new cars. Joe Z and Joe K couldn't have been more helpful. I highly recommend Minchin Buick GMC.