I had a good experience in the past but I felt that the technician was rude and shaming today at my visit and the doctor seemed to support her shaming of me- they wanted to make me feel that I was neglecting my dog. She had a skin issue that was making her gnaw at her fur and it got very matted within literally three days and with infected sores. The doctor pointed out that I couldn't prove that the matting didn't come first- insinuating that it was because she is due for a grooming.... which is why we are here in the first place to be seen to make a grooming appointment.....they basically didn't believe me that she had been experiencing a skin irritation prior to this that made her hair extremely matted in that spot. I would be willing to remove this review if my next visit proves to be better- they also tried to make me muzzle her myself and I had to go back to get them to put on the cone collar when I couldn't get it on her... meaning this is something they should already be doing for the price of the visit. There was just a sort of negative energy all around and I really hope it can be improved. It's not just about serving the dogs- it's customer service. The best part was when the girl shoved my dog's shaved off fur into my face rudely to show as proof of my maltreatment of my dog, seemingly. Steve- what specifically was said? It was the way she said it and her tone - was nasty. Hope that makes sense. The appointment setter said nothing I had experienced had happened and hung up on me. Also- the doctor didn't even say hello or greet me - basic stuff. Lol apparently also it's confrontational to ask about my dog's care and ask to not be hung up on..... what is wrong with this place? Lol I got no instructions about her e collar at all..... this place sucks.... There is no standard for customer service and everyone is rude - AND projecting that somehow you, the customer, are rude for being upset at what is happening. That's reactive abuse. DO NOT GO HERE. Steve- did you notice you wrote dogs should muzzle their own dogs lol- typo. But a clear example of how attention is not paid to detail at your business. I appreciate your thoughts about preserving your staff, but if there is fear there are animal handling gloves that are inexpensive and that is really their job - not mine - in my opinion and experience. Steve- more specific things- the girl from the start mentioned it had been six months since she'd been seen and so she'd need to restart one vaccine. She then mentioned it again a few times and seemed angry. She also seemed annoyed because she asked if I wanted an estimate- I said I think it's 250 right? And she said no it's not that's why I asked if you wanted an estimate in kind of a rude way...I said ok sure ( in my mind I was like why not just have the estimate ready and hand it to me lol?). I said my dog needed dental surgery bc my last doc called it that-plaque removal- and she argued that no it's not surgery in a very pissed off way it felt to me. Then she brought the fur as a trophy and seemed to be shoving it in my face and seemed mad about it- she kept saying it was matted do you see? As if I can't see it.... I don't think this is great customer service do you? When I said she needed to back off basically and get out my face lol she angrily slammed a book/ laptop (it was startling so I wasn't paying attention to what it was) on the desk. Edit- these people are lying. Look at all the negative reviews they have. They are the ones who are inappropriate and rude- don't ever go here- I will never take this down. YOUR treatment of people is aggressive- and this will come back to you in karma. You are wrong here and you should be reported to the better business bureau. The girl at the desk is a full blown liar- she just says what we she wants in response to what I'm saying on the phone to make me sound so crazy to her audience- I'm merely asking basic care questions. Don't go here. You should be as
Pat B.
Mar 2023
I was so disappointed with my last visit to get my dog groomed. they gave my dog vaccines without my permission and knowledge. my dogs onl go there for grooming and have a different vet. If I didn't have to get sedated, I would definitely go somewhere else
Heather King
Mar 2022
I do not recommend this place! They gave my dog rabies shots after I had already told them that he had it done already. Did not even tell me what they were putting into him before they did the shots. Once done and I asked what she gave him and explaining again, she stated “well it is already done so you have to pay” which was the least of my worries I was worried if my dog would be okay (this had never happened before) she did not even tell me if my dog would be okay or if I should do anything because they just gave him rabies shots after he had just gotten it two weeks prior to this appointment. They just wanted my money and wanted to do more for more money. Very unprofessional and did not handle my dog well.
Lisa Joseph
Feb 2022
The doctor and the staff are Wonderful! I got my kitty in for an appointment in a couple of days.They sent for her records immediately to assess the issue and we are moving forward quickly. They are very knowledgeable and compassionate which is so important. If you love your fur babies, this is the hospital for you.
George G Eastwood
Oct 2021
Our server was Ash.. she was super nice
Jean Snow
Aug 2021
Love Dr. Weissbach. She is great with my animals. Very upbeat and pleasant! Very knowledgeable in dealing with diabetes for my kitty Georgie. Highly recommend
Becki Calkins Leavitt
Jul 2021
I called to make an appointment for my dog who had been having an issue in her eye. Being unable to reduce the inflammation after several days, I was worried about what looked like a hole in the lens of her eye. After the staff consulted with the doctor, I was invited to bring her in immediately. They generously wedged us into their late afternoon schedule and I am much relieved with their ministrations... though my dog is still trying to figure out how to manage chasing squirrels with the cone around her head.
Tiffanie Jae
Sep 2020
since the practice was bought by corporate it has gone DOWN HILL! Charged me $5 for a service on 7/17 and then $39 on 7/20 and then quoted me $20 for same service on 7/31 - when brought to their attention A minimum of three times I was told someone would get back to me and no one ever did. Then the fourth or fifth time I spoke to someone I was told to flat out that's what the price is and we're not changing it! When I asked which price is the price $5, $39 or $20 they got very rude
Victoria Uhl
Sep 2020
The staff and veterinarians are wonderful! Love the wonderful care that Loki and Odin received.
Paulina P.
I had a good experience in the past but I felt that the technician was rude and shaming today at my visit and the doctor seemed to support her shaming of me- they wanted to make me feel that I was neglecting my dog. She had a skin issue that was making her gnaw at her fur and it got very matted within literally three days and with infected sores. The doctor pointed out that I couldn't prove that the matting didn't come first- insinuating that it was because she is due for a grooming.... which is why we are here in the first place to be seen to make a grooming appointment.....they basically didn't believe me that she had been experiencing a skin irritation prior to this that made her hair extremely matted in that spot. I would be willing to remove this review if my next visit proves to be better- they also tried to make me muzzle her myself and I had to go back to get them to put on the cone collar when I couldn't get it on her... meaning this is something they should already be doing for the price of the visit. There was just a sort of negative energy all around and I really hope it can be improved. It's not just about serving the dogs- it's customer service. The best part was when the girl shoved my dog's shaved off fur into my face rudely to show as proof of my maltreatment of my dog, seemingly. Steve- what specifically was said? It was the way she said it and her tone - was nasty. Hope that makes sense. The appointment setter said nothing I had experienced had happened and hung up on me. Also- the doctor didn't even say hello or greet me - basic stuff. Lol apparently also it's confrontational to ask about my dog's care and ask to not be hung up on..... what is wrong with this place? Lol I got no instructions about her e collar at all..... this place sucks.... There is no standard for customer service and everyone is rude - AND projecting that somehow you, the customer, are rude for being upset at what is happening. That's reactive abuse. DO NOT GO HERE. Steve- did you notice you wrote dogs should muzzle their own dogs lol- typo. But a clear example of how attention is not paid to detail at your business. I appreciate your thoughts about preserving your staff, but if there is fear there are animal handling gloves that are inexpensive and that is really their job - not mine - in my opinion and experience. Steve- more specific things- the girl from the start mentioned it had been six months since she'd been seen and so she'd need to restart one vaccine. She then mentioned it again a few times and seemed angry. She also seemed annoyed because she asked if I wanted an estimate- I said I think it's 250 right? And she said no it's not that's why I asked if you wanted an estimate in kind of a rude way...I said ok sure ( in my mind I was like why not just have the estimate ready and hand it to me lol?). I said my dog needed dental surgery bc my last doc called it that-plaque removal- and she argued that no it's not surgery in a very pissed off way it felt to me. Then she brought the fur as a trophy and seemed to be shoving it in my face and seemed mad about it- she kept saying it was matted do you see? As if I can't see it.... I don't think this is great customer service do you? When I said she needed to back off basically and get out my face lol she angrily slammed a book/ laptop (it was startling so I wasn't paying attention to what it was) on the desk. Edit- these people are lying. Look at all the negative reviews they have. They are the ones who are inappropriate and rude- don't ever go here- I will never take this down. YOUR treatment of people is aggressive- and this will come back to you in karma. You are wrong here and you should be reported to the better business bureau. The girl at the desk is a full blown liar- she just says what we she wants in response to what I'm saying on the phone to make me sound so crazy to her audience- I'm merely asking basic care questions. Don't go here. You should be as
Pat B.
I was so disappointed with my last visit to get my dog groomed. they gave my dog vaccines without my permission and knowledge. my dogs onl go there for grooming and have a different vet. If I didn't have to get sedated, I would definitely go somewhere else
Heather King
I do not recommend this place! They gave my dog rabies shots after I had already told them that he had it done already. Did not even tell me what they were putting into him before they did the shots. Once done and I asked what she gave him and explaining again, she stated “well it is already done so you have to pay” which was the least of my worries I was worried if my dog would be okay (this had never happened before) she did not even tell me if my dog would be okay or if I should do anything because they just gave him rabies shots after he had just gotten it two weeks prior to this appointment. They just wanted my money and wanted to do more for more money. Very unprofessional and did not handle my dog well.
Lisa Joseph
The doctor and the staff are Wonderful! I got my kitty in for an appointment in a couple of days.They sent for her records immediately to assess the issue and we are moving forward quickly. They are very knowledgeable and compassionate which is so important. If you love your fur babies, this is the hospital for you.
George G Eastwood
Our server was Ash.. she was super nice
Jean Snow
Love Dr. Weissbach. She is great with my animals. Very upbeat and pleasant! Very knowledgeable in dealing with diabetes for my kitty Georgie. Highly recommend
Becki Calkins Leavitt
I called to make an appointment for my dog who had been having an issue in her eye. Being unable to reduce the inflammation after several days, I was worried about what looked like a hole in the lens of her eye. After the staff consulted with the doctor, I was invited to bring her in immediately. They generously wedged us into their late afternoon schedule and I am much relieved with their ministrations... though my dog is still trying to figure out how to manage chasing squirrels with the cone around her head.
Tiffanie Jae
since the practice was bought by corporate it has gone DOWN HILL! Charged me $5 for a service on 7/17 and then $39 on 7/20 and then quoted me $20 for same service on 7/31 - when brought to their attention A minimum of three times I was told someone would get back to me and no one ever did. Then the fourth or fifth time I spoke to someone I was told to flat out that's what the price is and we're not changing it! When I asked which price is the price $5, $39 or $20 they got very rude
Victoria Uhl
The staff and veterinarians are wonderful! Love the wonderful care that Loki and Odin received.
Madeleine Thibeault
Super staff,, dr lapierre very thorough.