If I could give this place negative stars I would. I brought my senior cat here a few weeks ago after he started to limp on his back leg. When he was brought in, they took imaging, and briefly looked over him, they claimed he had arthritis in his leg and sent me off with pills and a $500 bill. After a week of trying the pills, he only got worse and worse and lost a bunch of weight rapidly over the course of about two weeks. I eventually felt a large bump on the side of his leg that I thought I felt before but didn’t think much of it. I knew right then and there just by looking and feeling, that there was something wrong. Then his tongue started to stick out of his mouth at all times with constant drool. Still concerned about the supposed arthritis and now his mouth, I took him to Clark Vet in Old Lyme, as soon as I went in I felt welcomed and relaxed, Dr. Clark and the wonderful vet carefully looked at him while showering him with love and treats. They told me he would have to come back the next day for sedation to be better looked at, in the mean time they gave me more medication. For both days, an injection, medication, sedation, and food, my bill was only $225. But, when I brought him in the next day, not only did I find out he DOES NOT have arthritis in the leg that was bothering him, he has CANCER and you can clearly see and feel the soft tissue mass that I thought was maybe a dislocated bone. You people should be absolutely embarrassed, ashamed, and disgusted with your practices. DO NOT COME HERE IF YOU DONT WANT TO BE SCAMMED OUT OF YOUR MONEY AND WANT THE CORRECT DIAGNOSIS FOR YOUR ANIMAL. DO BETTER!
Julie Glaski
Oct 2024
Horrible experience from day 1. I was 6 minutes late for the first appointment. They refused to see me. Can I tell you how many times I had to wait for them to see me ???!?
Then when they were cleaning my cats teeth, they severely clipped her toenails WITHOUT my permission . This is a rookie mistake!!! Every vet I have ever been to ask if my cat goes outside, so as to not take away their defense mechanism of climbing trees. My 7 lb kitty loves to climb trees. Yet they clipped her toenails and totally handicapped her. Ashley , the manager did apologize, but then said it was my fault.. I shouldn’t let my cat outside!!
The last straw was when I brought my cat to get a $300 blood test. They didn’t explain to me that it was just a tech visit. My kitty is hyperthyroid and I wanted to talk to the doctor because a hyperthyroid cat would have an elevated blood test. They blamed me for not asking if the doctor would be there. Ashley , the front manager was EXTREMELY rude. I would never ever ever take my pets there again.
HORRIBLE HORRIBLE Experience
RJ Lavallee
Oct 2024
You come away from Animal Hospital of Old Saybrook feeling like the entire team -- from reception, to vet techs, to Dr. Shrack -- love your pet as much as you do. Great folks. And we've had to be there a lot in the last few years with an aging pup.
Allison Harris
Oct 2024
Vet and Vet tech were helpful and kind
Tom Izzo
Sep 2024
Always anxious to help our little boy as he goes thru his senior years. Great staff all the way around
Lori Wadman
Jun 2024
Dr Joe was super! All the staff is so friendly and knowledgeable!
Catherine S
May 2024
Animal Hospital of OS is the BEST. The front desk techs are kind and helpful, the behind the counter techs are equally kind, and it all starts at the top with a great vet, Dr. Schrack. We love this vet practice. The best vet in all of the Old Saybrook and Clinton area!
Amber Kwiatkoski
Apr 2024
The staff is so sweet and accommodating! The building itself is clean and inviting. Both Dr. O and Dr. Shrack care about their patients and it shows. Dr. shrack is generally who we have seen when visiting. He is extremely knowledgeable and informative but you really can’t go wrong working with either one of them! When the pups have needed to be seen with more immediate problems they have been able to get us in quickly and it is so appreciated. They have done a mature spay for my girl, she was well cared for and came home happy and in good spirits! Having a vet you can talk to and trust is a huge deal in my book. Highly recommended we wouldn’t go anywhere else.
Harold Haynes
Mar 2024
I am a new client at Animal Hospital of Old Saybrook but am very happy with the services they provide. They are caring and responsive to my Labrador's needs and outstanding from the front desk to the very caring Veterinarians. Recommend them very highly.
Carleen Sutton
They took very good care of my baby dog.
Jillian Beebe
If I could give this place negative stars I would. I brought my senior cat here a few weeks ago after he started to limp on his back leg. When he was brought in, they took imaging, and briefly looked over him, they claimed he had arthritis in his leg and sent me off with pills and a $500 bill. After a week of trying the pills, he only got worse and worse and lost a bunch of weight rapidly over the course of about two weeks. I eventually felt a large bump on the side of his leg that I thought I felt before but didn’t think much of it. I knew right then and there just by looking and feeling, that there was something wrong. Then his tongue started to stick out of his mouth at all times with constant drool. Still concerned about the supposed arthritis and now his mouth, I took him to Clark Vet in Old Lyme, as soon as I went in I felt welcomed and relaxed, Dr. Clark and the wonderful vet carefully looked at him while showering him with love and treats. They told me he would have to come back the next day for sedation to be better looked at, in the mean time they gave me more medication. For both days, an injection, medication, sedation, and food, my bill was only $225. But, when I brought him in the next day, not only did I find out he DOES NOT have arthritis in the leg that was bothering him, he has CANCER and you can clearly see and feel the soft tissue mass that I thought was maybe a dislocated bone. You people should be absolutely embarrassed, ashamed, and disgusted with your practices. DO NOT COME HERE IF YOU DONT WANT TO BE SCAMMED OUT OF YOUR MONEY AND WANT THE CORRECT DIAGNOSIS FOR YOUR ANIMAL. DO BETTER!
Julie Glaski
Horrible experience from day 1. I was 6 minutes late for the first appointment. They refused to see me. Can I tell you how many times I had to wait for them to see me ???!?
Then when they were cleaning my cats teeth, they severely clipped her toenails WITHOUT my permission . This is a rookie mistake!!! Every vet I have ever been to ask if my cat goes outside, so as to not take away their defense mechanism of climbing trees. My 7 lb kitty loves to climb trees. Yet they clipped her toenails and totally handicapped her. Ashley , the manager did apologize, but then said it was my fault.. I shouldn’t let my cat outside!!
The last straw was when I brought my cat to get a $300 blood test. They didn’t explain to me that it was just a tech visit. My kitty is hyperthyroid and I wanted to talk to the doctor because a hyperthyroid cat would have an elevated blood test. They blamed me for not asking if the doctor would be there. Ashley , the front manager was EXTREMELY rude. I would never ever ever take my pets there again.
HORRIBLE HORRIBLE Experience
RJ Lavallee
You come away from Animal Hospital of Old Saybrook feeling like the entire team -- from reception, to vet techs, to Dr. Shrack -- love your pet as much as you do. Great folks. And we've had to be there a lot in the last few years with an aging pup.
Allison Harris
Vet and Vet tech were helpful and kind
Tom Izzo
Always anxious to help our little boy as he goes thru his senior years. Great staff all the way around
Lori Wadman
Dr Joe was super! All the staff is so friendly and knowledgeable!
Catherine S
Animal Hospital of OS is the BEST. The front desk techs are kind and helpful, the behind the counter techs are equally kind, and it all starts at the top with a great vet, Dr. Schrack. We love this vet practice. The best vet in all of the Old Saybrook and Clinton area!
Amber Kwiatkoski
The staff is so sweet and accommodating! The building itself is clean and inviting. Both Dr. O and Dr. Shrack care about their patients and it shows. Dr. shrack is generally who we have seen when visiting. He is extremely knowledgeable and informative but you really can’t go wrong working with either one of them! When the pups have needed to be seen with more immediate problems they have been able to get us in quickly and it is so appreciated. They have done a mature spay for my girl, she was well cared for and came home happy and in good spirits! Having a vet you can talk to and trust is a huge deal in my book. Highly recommended we wouldn’t go anywhere else.
Harold Haynes
I am a new client at Animal Hospital of Old Saybrook but am very happy with the services they provide. They are caring and responsive to my Labrador's needs and outstanding from the front desk to the very caring Veterinarians.
Recommend them very highly.