About SERVPRO of Norwich and Windham County
SERVPRO of Norwich and Windham County is a well-known local business that provides cleanup and restoration services for fire, smoke, water, mold, and storm damage in the Norwich, Willimantic, and Danielson areas. The company is owned by John O'Sullivan Jr., John K. O'Sullivan, III, and Kevin P. O'Sullivan, and has a team of knowledgeable and certified professionals. Customers have praised the staff for their friendly, respectful, and accommodating service. They have consistently arrived early for appointments, showing reliability and professionalism. Recent reviews highlight the team's professionalism and transparency during mitigation. Rory, the project manager, was on site for every step, keeping customers informed about what to expect next. The process was quick and smooth, and clients recommend SERVPRO of Norwich and Windham County for their excellent service. Kevin O’Sullivan was also praised for being punctual and highly professional during a flooding situation, making the experience less stressful. Customers noted that even before the work began, the staff was friendly and easy to talk to, and they look forward to the service once insurance approval is received. Overall, SERVPRO of Norwich and Windham County stands out for its quick response, thorough assessments, and high-quality work. They handle the careful demolition and installation of equipment like dehumidifiers, always aiming to leave spaces clean and sanitized. The company’s strong reputation is built on positive customer experiences, dedication to quality service, and a commitment to helping residents and businesses restore their properties efficiently. Being active in the community and part of local business organizations, they are trusted to deliver reliable restoration solutions.
Today we had a pipe burst and terrible flooding in our basement ensued. We called ServPro of Norwich and they were so helpful. In no time John, Teresita and Claudia showed up, assessed the damage, initiated remedial work to dry things as much as possible and gave us advice on next steps for repairs that would likely be needed and to assist us with the insurance claim. They were so courteous, professional and helpful! We are very grateful.
I'm a restoration contractor and do a lot of work with mitigation companies, and I am very impressed with this team in particular (Teresita, Jorge and crew.) They are incredibly hard workers and very attentive, and made everything go very smoothly for me and the homeowner. The homeowner was so nervous for the large pack out to begin, and and soon as she saw them in action she was completely at ease.
Rory, Teresita, Carlos and Nico did a great job today. They completely cleaned out one of my bedrooms and my living room. Great workers and very courteous. Pat Ryiz, 9 Chestnut Drive, Avon, CT (Farmington Woods)