I have been going to Lily Nails since I was in high school, and I’m now in my mid-30s. In all those years, I have never had a bad experience.
From the moment I walk into the salon, I’m always greeted warmly. Reading through some of the negative reviews, I honestly can’t help but wonder if people are talking about the same nail salon, because my experience has consistently been excellent.
I always make sure to tip well because the staff truly deserves it. If you’re into eyebrow threading, Anna, the newest team member, offers that service and does a great job.
I absolutely love Lily Nails—it’s my second home!
About Lily Nails
Lily Nails offers pedicures for $35 and features amenities such as massage chairs, hot stones, and paraffin wax. The staff are considered clean and professional.
However, customers have expressed discomfort with the salon's emphasis on tips. There are signs recommending a 15% tip, and some technicians have been confrontational with customers who don't tip at that rate, making customers feel pressured and uncomfortable. Despite the quality of the pedicures, this issue has led some customers to seek out alternative nail salons.
Reviews
My wife has been going there for years and she loves these people like they are her own family. She’s gotten me to get my eyebrows cleaned as well as a pedicure. Their chair massages are also very nice.
I’ve always had a great experience coming here through out the many, many, many years I’ve gone. I’ve never been hassled for a tip or anything like some of the other reviews. They’ve been good with me. Also I love the facials they give. If you’re not from around here give them a try…. Just remember like in any nail salon you may go to- the technician is not a mind reader so tell them exactly what you want, if you don’t like something tell them at the moment you notice so they can fix it! ☺
Photos

Hours
Good to know
- walk-ins welcome
- wheelchair accessible
- gender-neutral restrooms
- accepts credit cards
- private lot parking
Location
42 Town Street, Norwich, CT 06360
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