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Lily Nails

3.4 129 reviews
Overall rating
3.4
out of 5
129 reviews
5 star 48%
4 star 7%
3 star 6%
2 star 6%
1 star 33%

About Lily Nails

Lily Nails offers pedicures for $35 and features amenities such as massage chairs, hot stones, and paraffin wax. The staff are considered clean and professional.

However, customers have expressed discomfort with the salon's emphasis on tips. There are signs recommending a 15% tip, and some technicians have been confrontational with customers who don't tip at that rate, making customers feel pressured and uncomfortable. Despite the quality of the pedicures, this issue has led some customers to seek out alternative nail salons.

Jul 2026
5.0
I have been going to Lily Nails since I was in high school, and I’m now in my mid-30s. In all those years, I have never had a bad experience.

From the moment I walk into the salon, I’m always greeted warmly. Reading through some of the negative reviews, I honestly can’t help but wonder if people are talking about the same nail salon, because my experience has consistently been excellent.

I always make sure to tip well because the staff truly deserves it. If you’re into eyebrow threading, Anna, the newest team member, offers that service and does a great job.

I absolutely love Lily Nails—it’s my second home!
Jun 2026
5.0
My wife has been going there for years and she loves these people like they are her own family. She’s gotten me to get my eyebrows cleaned as well as a pedicure. Their chair massages are also very nice.
May 2026
5.0
I’ve always had a great experience coming here through out the many, many, many years I’ve gone. I’ve never been hassled for a tip or anything like some of the other reviews. They’ve been good with me. Also I love the facials they give. If you’re not from around here give them a try…. Just remember like in any nail salon you may go to- the technician is not a mind reader so tell them exactly what you want, if you don’t like something tell them at the moment you notice so they can fix it! ☺
Photos of Lily Nails, 42 Town Street,  Norwich
All 24 photos

Hours

Monday 9:30AM - 7PM
Tuesday 9:30AM - 7PM
Wednesday 9:30AM - 7PM
Thursday 9:30AM - 7PM
Friday 9:30AM - 7PM
Saturday 9:30AM - 7PM
Sunday 10AM - 6PM

Good to know

  • walk-ins welcome
  • wheelchair accessible
  • gender-neutral restrooms
  • accepts credit cards
  • private lot parking

Location

42 Town Street, Norwich, CT 06360

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Lily Nails · 42 Town Street, Norwich, CT 06360

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