About Hocon Gas
Hocon Gas is a trusted fuel delivery service in Connecticut, known for providing reliable and professional service for nearly 70 years. Customers often praise their friendly and knowledgeable staff, including employees like Gail and Shawn P., for their excellent customer service. The delivery drivers are also appreciated for their courteous and professional attitude. Recent reviews highlight the company's responsiveness, such as quickly setting up new accounts and responding to emergencies. One customer shared how Shawn P. personally came to check their propane tanks after a major smell issue, explaining the cause and ensuring safety, which showed exceptional dedication. While some mistakes have occurred, such as billing errors, overall, Hocon Gas continues to be a dependable company that maintains good communication and offers outstanding service, especially during installations and emergency situations. Their team, including installers Don and Cam, is praised for completing work on schedule with professionalism. Customers feel confident trusting Hocon Gas for their fuel needs, thanks to their consistent service and customer care.
Customer facing staff like Gail are great, as are the delivery drivers. But some mistakes have been made over the last year. For instance, I was billed hundreds for oil equipment servicing when I didn't have an oil account with Hocon.
We got amazing customer service from Hocon's service manager Shawn P. On a Saturday night, there was a major propane smell around our tanks. After I called the emergency line, Shawn returned my call and patiently walked me through the process of turning off the tanks. He also explained the possible causes and eliminated my concern about risk. Then on Sunday -- when he couldn't find a technician to make it to our house at the requested time -- he arrived himself, to check out the problem and to explain what we should do. (One of our tanks had been accidentally overfilled so some propane was coming out of the escape valve.) This kind of dedication and clear communication...read full review
As a long time customer of HOCON I commend the team members in Torrington - from the office staff and Tony the service manager to the technicians servicing my gas fireplace, oil burner and delivering oil -- always responsive, always courteous. Thank you