About Nero Air Conditioning & Heating Inc.
Nero Air Conditioning & Heating Inc. is a licensed business with an A+ rating from the Better Business Bureau. Since 1999, they have held the Trane Comfort Specialist status, demonstrating their high level of skill, knowledge, and commitment to customer satisfaction. The technicians are known to be polite, professional, and efficient, able to diagnose and fix problems quickly. They provide temporary solutions when needed while waiting for parts to be ordered and installed. Customers have praised the company for their scheduling, response time, and cleanliness of work. Many customers feel confident in the technicians and their work, with feedback highlighting their professionalism and thoroughness. One customer mentioned that Chris was very helpful in making their transition to a new AC and heating unit affordable, and others appreciated the nice demeanor of the workers who explained everything clearly. Cody, another technician, was noted for his professionalism and knowledge, making him an asset to the company. Ashley's thorough service included cleaning the condenser coils, which resolved issues effectively. Overall, customers recommend Nero for their reliable service.
My experience with Nero Air Conditioning & Heating Inc., based in Hamden, was nothing short of spectacular. The professional acumen of their team, coupled with an innate understanding of a customer's needs, sets them apart in this industry. Upon facing an AC issue, I reached out to them and was greeted with an immediate and efficient response. The team was at my doorstep within no time, ready to troubleshoot and resolve the issue, which they did, within an hour! Their prompt and expert service is a testament to their commitment to customer satisfaction. However, what truly elevates Nero Air Conditioning & Heating Inc. above others is the involvement of the owners, Steve and Mike. Their deep understanding of the problem, coupled with the ability to provide an effective solution promptly, reassured me that my AC was in the best hands. Their skills and efficiency boosted my confidence in their services. But it doesn't stop at their technical expertise. Steve and Mike ensured I received personalized care and attention. Despite their undoubtedly extensive clientele, they made me feel like their only customer. Their empathetic approach and unwavering dedication are quite extraordinary. I wholeheartedly recommend Nero Air Conditioning & Heating Inc. Their remarkable service, attention to detail, and client-centric approach merit much more than a five-star review. I am certain that anyone who chooses their services will be met with the same high level of professionalism and dedication. Nero Air Conditioning & Heating Inc. will be my go-to recommendation for all AC and heating needs. Steve and Mike, I thank you for your exceptional service, for treating me as more than just a client, and for ensuring I could beat the summer heat with a fully functional AC. Your excellent work deserves all the recognition it can get!
Great service. From tune up to needing a new furnace. They came and worked all day and did a great job.
Great service, very polite and professional staff.