Valley Floor Covering
“If you only have 30 seconds to read this, rest assured that Valley Flooring has truly earned my 5/5 rating. From the first contact until the job was finished, there was superior communication, great service, and very impressive products... I have NEVER been happier with any company like I have with these guys!
The key is their attention to detail and truly CARING about their customer... and listening to the customer. When first contacting Pete, he immediately had Ricky contact me to schedule the measure. We went down to the store and were impressed not only with the super stocked, clean showroom, but the knowledge they possessed in showing us all of the available options. It was great to deal with someone with so much experience for so many years, along with a GREAT price.
On the day of the (free) measure, they contacted me with an exact time that he would arrive and they were true to his word!
It got even better from there. They ordered the laminate (wood grained) floor and soon the installers were at our home, and yes, on time! I must say that these guys were craftsmen, making difficult cuts and angles to make our living room and bedroom beautiful! We were BEYOND IMPRESSED with the entire experience.
Let me just say that for over 40 years, I have unfortunately had to deal with the big box stores, but nothing compares to this experience with Valley Flooring; I'm really not kidding! They are obviously not a big box store, and actually have beat their prices each and every time I compared.
I'm thankfully at a point now where I don't need to shop around; I KNOW that I will get the best price possible and don't have to worry about a subcontractor screwing up a job, or calling someone on the other side of the earth and wait and wait for a response to a problem I was experiencing.
When you call these guys at Valley, you get a human that answers the phone and will get you answers to your questions immediately.
The install I was talking about (above) was almost a year ago and everything they told us (durability, fit, look, professional install) was right on the money! I have had buyer's remorse over the years on some things I have purchased or services I have paid for, but really, once again, Valley Flooring takes the time and effort to get it right. There's something to say that IF there was a problem or mistake, I am confident that it would be taken care of immediately.
In this crazy, stressful world, it is good to know that this portion.. carpet or any flooring is covered (no pun intended) by this group of guys who go the extra mile to not only earn your business, but
care about their customers.
And because of this great attitude, I am returning once again for new carpet and another new floor in our upstairs, knowing it will be done right. I continue to be impressed with the reasonable pricing they offer, even in this new time where costs have increased (post COVID).
Mike Emanuel
Waterbury, CT”
