Kids week at Foxwoods!! You’d think kids would be the challenge, but in reality it can be the adults. Jonathan from the Pequot towers Norwich spa was truly grace and class under pressure of disgruntled adult pool guests. He has a great attitude and managed to stay professional and friendly while on the receiving end of negativity!!
April 2026
Our family would like to recognize the consistently high level of personable customer service repeatedly delivered by Jonathan at the Grand Pequot Pool & Spa. Our party (of 7) visits Foxwoods on a near-monthly basis, routinely staying for several days each stay. This allows us to frequent the Pool & Spa each visit.
When Jonathan is on-shift, he consistently greets us warmly - and really makes us feel at home. But his level of engagement and professionalism goes beyond that:
The hotel promotes a pool policy whereby children and minors swim from 8 A.M. to 1 P.M., and Adult Swim is from 1 P.M. to 6 P.M. At our most recent... read full review
April 2026
I got a pedicure from Katherine - she was amazing!! Went with my mom and sister and they were also happy with their pedicures - the girls all were kind, welcoming, had such good energy and actually care about your feet!! They offered some tips until we could return. Very relaxing, loved it!
Kids week at Foxwoods!! You’d think kids would be the challenge, but in reality it can be the adults. Jonathan from the Pequot towers Norwich spa was truly grace and class under pressure of disgruntled adult pool guests. He has a great attitude and managed to stay professional and friendly while on the receiving end of negativity!!
Our family would like to recognize the consistently high level of personable customer service repeatedly delivered by Jonathan at the Grand Pequot Pool & Spa. Our party (of 7) visits Foxwoods on a near-monthly basis, routinely staying for several days each stay. This allows us to frequent the Pool & Spa each visit.
When Jonathan is on-shift, he consistently greets us warmly - and really makes us feel at home. But his level of engagement and professionalism goes beyond that:
The hotel promotes a pool policy whereby children and minors swim from 8 A.M. to 1 P.M., and Adult Swim is from 1 P.M. to 6 P.M. At our most recent... read full review
I got a pedicure from Katherine - she was amazing!! Went with my mom and sister and they were also happy with their pedicures - the girls all were kind, welcoming, had such good energy and actually care about your feet!! They offered some tips until we could return. Very relaxing, loved it!