About Grace Nails & spa
Grace Nails & Spa has received mixed reviews from customers. Many appreciate the friendly and patient staff, noting that the nails are well done and the massages are excellent. However, there are significant concerns regarding the quality of service in recent visits. Several customers reported rushed treatments, particularly during pedicures and manicures, which left them feeling dissatisfied. Complaints include incomplete services, such as uncut cuticles and lack of attention to detail, with some technicians seeming more focused on their conversations than on the customers' needs. One reviewer described a specific incident where the technician was rude and dismissive, leading to a disappointing experience. While some customers enjoyed their first visits, others have decided not to return due to the inconsistent quality and perceived unprofessionalism. Overall, Grace Nails & Spa offers a range of services, including manicures, pedicures, waxing, massages, reflexology, eyelash extensions, and facials, but the recent experiences have raised concerns about service consistency.
I have gone back a cpl times trying to give it a chance because I liked the old owners but I go and spend 100$ on pedicure and it was mediocre at best she rushed just like a regular 35$ pedicure and when I received the 20 minutes massage the man was talking through the whole thing. when I asked for more gentle pressure he used his elbow. he wasn't interested in what I was saying but what he and his friend were saying that's it not going back again tired of mediocre service for top dollar!
First time I went to this salon it was great, the technician was really friendly and did a great job. I went last Friday for a pedicure and dip powder manicure and had a terrible experience. My pedicure was about 12 minutes long and the technician rushed me the entire time. Didn't cut my cuticles or use the stone buffer on my feet. All she cared about was if I had decided what color I wanted my dip powder manicure. She was super rude. I have really thin nails right now because I always have gel on them and I sometimes peel the polish off on my own. I nicely asked her if she could remove my existing gel with nail polish remover instead of the drill tool they use because my nails are already thin enough. She seemed very annoyed by that and insisted that she knew what she was doing and that I would be fine. She didn't cut any of my cuticle and flew through the entire manicure. The gel powder has thick globs in some areas and looks very uneven. In the middle of my manicure the male manager came over and started talking to my technician and the technician to the left of me. Little did he know that the lady sitting next to me spoke their language and she looked at him and said "I can understand what you are saying and PLEASE DO NOT RUSH US!" He was very shocked and I think embarrassed. Super unprofessional. I will not be returning
Spa Grace is my favorite nail salon ever! The owner- Esther- sets the tone for the personable experience that sets this salon apart from others. Each time I come, I have received five star treatment. My nails are impeccably manicured (j choose the powder gel manicure) and the massages are the best. All of the employees work together like a family. The first time I came, it was because I was attending my mothers funeral. Esther felt so much for me that she walked me out to my car afterwards, and she continues to ask how I am doing each time she sees me. She also gives out little token gifts during certain times of the year (ie, Christmas) and decorates the salon so beautifully. I could go on and on about my experiences at Spa Grace!! Just go there yourself, and you won't go anywhere else.