Dr Purcell and the ENTIRE staff at the Green Hollow location are excellent. Do we have to wait, absolutely; so rather than become belligerent we know what to expect and plan accordingly, using the time to delete junk off my phone while waiting; which is not something I do regularly LOL! The fact Dr Purcell has NEVER rushed us, and spends the time needed is refreshing. I am sure it is not because we are special and I bet he does the same with all of his patients. No matter who I deal with from Nikki answering the phone, to Maria at check out, everyone is helpful and takes our inquiries seriously. A special shout out to Loren, who is a wonderful Nurse. She returns calls,...read full review
Dec 2021
Nice practice. Be prepared to wait excessively long periods of time for no reason at most appointments.Today, I was in the exam room for my 10:15AM appointment for 30 minutes listening to the doctor have personal conversation with his staff about their discolored water in their homes while I sat there waiting.I left, as my time as a patient was clearly not important or respected by the practice.
Dr Purcell and the ENTIRE staff at the Green Hollow location are excellent. Do we have to wait, absolutely; so rather than become belligerent we know what to expect and plan accordingly, using the time to delete junk off my phone while waiting; which is not something I do regularly LOL! The fact Dr Purcell has NEVER rushed us, and spends the time needed is refreshing. I am sure it is not because we are special and I bet he does the same with all of his patients. No matter who I deal with from Nikki answering the phone, to Maria at check out, everyone is helpful and takes our inquiries seriously. A special shout out to Loren, who is a wonderful Nurse. She returns calls,...read full review
Nice practice. Be prepared to wait excessively long periods of time for no reason at most appointments.Today, I was in the exam room for my 10:15AM appointment for 30 minutes listening to the doctor have personal conversation with his staff about their discolored water in their homes while I sat there waiting.I left, as my time as a patient was clearly not important or respected by the practice.