Metro Comfort Air

Jul 2024

Do not use. They do not honor their warranties. Had a mini split installed Nov 2022. It began having issues Sep 2023. called Mike with the company - he is very difficult to get a hold of and is more often than not a no show for appts that he schedules. He came out and he actually never fixed the issue. I let him know his fix didn't work and he ghosted me like a bad Tinder date. Called him again in June 2023, he said he'd come out...and no surprise was a no show. Now I have a $4000 hunk of metal that doesn't work. Look up their business on the BBB. this unit is still under warranty till November 2024, but this company does not honor their warranties.

Dec 2022

I purchased a home in 2022 that had a new A/C unit installed by this Company before the house was listed for sale. The system was leaking freon already and when I called to have a repair completed Michael said they would come by a few days later. No show, no phone call, and no communication after the initial phone call despite many VM's and emails to them. I had to spend money out of our pocket for the repair because they wouldn't live up to their warranty.

Apr 2022

This is Colorado - not sure why it says California. Initially great in terms of the mini split installation. However, when we started having problems with the mini split unit, it became increasingly difficulty to get a hold of anyone at the office via the office numbers or cell numbers. I'd send texts, leave voice messages, contact the office and I'd not hear anything back for several days. The last straw was 2/1/22. They must think I want to call them - I don't. The mini split (which is still under warranty) was not blowing hot air. I text Mike to let him know of the issue on 2/1 at 4:06 pm. I heard nothing until I called him directly on 2/4/22. Then he responded with, "please text me" - so I did. Then I heard nothing again until 2/14 with "Hi, we'll get out tomorrow to look at the mini split" then on 2/15, "...we are having trouble finding freon gas for your mini split..yadda yadda yadda" (excuse). After not hearing an update after several days from 2/15, I then text him again asking for an update on 2/28, 3/2, 3/4, and 3/8. Never heard a response back. I even called the office left a message, sent an online request for service - NOTHING was or has been acknowledged or responded to. We paid over $4000 for this mini split in Mar/Apr of 2020. It has literally hardly worked this entire time. I want it to work - nothing more would please me than NOT having to call them. I actually dreaded needing to contact them on 2/1. Of course when it went out on 2/1 this is when the freezing days hit. Mike did nothing to help resolve my issue and has not contacted me back. This is a direct reflection of the character of this company. I want to support local business and in a text even said that we would pay the service fee, we just need this unit to work. Nothing. I would recommend finding another company. We're still under warranty with this company, but I doubt we'll see or hear from them going forward. I am also submitting a complaint to the BBB.