About The Big Tool Box and Highlands Garden Center, Parker, CO
The Big Tool Box & Highlands Garden Center has been serving the greater South Metro Area for over 40 years, with locations in Centennial and Parker. This store offers a wide range of services, including Ace Hardware, Garden Center/Nursery, Rental Equipment, Repair Shop, and Lawn & Sprinkler Center, truly providing "All the Expertise Under One Roof." Customers often praise the knowledgeable and friendly staff, noting their helpfulness and approachable attitude. The garden center features a large selection of plants and supplies, making it a popular spot for gardening needs. Many customers appreciate the well-stocked inventory and the store's commitment to good customer service. Staff members are known for making shopping positive and easy, and some reviews mention the staff's willingness to go above and beyond to assist, especially with assembling and testing power equipment. One customer found the staff super helpful, especially when purchasing a natural gas grill, where the staff responded quickly and answered all queries. The store also offers free assembly and delivery, with professional and courteous delivery personnel. While most experiences are positive, a customer had a minor issue with a Stihl power broom service, where communication about costs and repairs was not ideal. However, the store manager addressed the concern, leading to a better impression. Overall, The Big Tool Box & Highlands Garden Center is considered a great "neighborhood" hardware store, where customers can find tools, plants, and helpful advice all in one place. The store’s strong focus on customer service and wide range of offerings make it a preferred choice for the community.
Last weekend I had the most amazing customer service experience that I've had in years, or potentially ever. I was having problems with a fireplace pit, and I went to the Big Tool Box in Parker, where an employee named Mike took the time and effort to figure out what was going wrong and helped fix it. He went above and beyond the call of duty. I am so impressed not only by him but by the Big Tool Box having employees like him who are willing to take the time and effort to help a customer in need. In today's world where it is hard to find someone who is knowledgeable and helpful, it was a breath of fresh air to find someone like Mike who cared enough to help. By the way,...read full review
My son needed 2000 grit sand paper, so I went to Big Tool Box in Parker, I was looking at the signs for that isle and I saw an employee and ask what isle it was in and he walk me to the and told me all the way down and on your left, the I proceeded down the isle and there was another employee and she ask what I neededed and she help me out. The employees were very friendly and very helpful, that's the kind of customer service every business should have, differently would go back and shop there. 5/28/2026 went back to Big Tool because I had to replace my sprinkler head and I though that I was going to have to replace the whole thing but no John had a Tool to unscrew the...read full review
Cruz was out locking up because they closed early for holiday hours and he stopped what he was doing to help me out and take a look at my mower where I bent the blade by hitting a tree root and some edging after my husband had spent all afternoon changing spark plugs and getting the mower running. Cruz set me up for repair but tried to help out to see if he could adjust it without a big repair. His customer service and willing attitude, even after a long day were outstanding. It is something hard to find most any place especially from young people. Terry his co-worker was very helpful as well. I will definitely be giving my business to the big tool box off parker rd...read full review