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Reviews for Hand & Stone Massage and Facial Spa
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Hand & Stone Massage and Facial Spa
2030A E County Line Rd, Highlands Ranch
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Wonderful relaxing massage with Susan! She really took great care of me and I enjoyed every minute of my experience. Will definitely book again! The Himalayan salt stones felt amazing and make all the difference.
I had a massage today with Elliot and he was absolutely amazing—very skilled and professional. I left feeling relaxed and very pleased with his work.
Unfortunately, my experience with Hand & Stone itself was frustrating. When I called yesterday, I was told my gift card was valid for a 90-minute hot stone massage. They even booked me based on that information. But when it came time to check out, I was told the gift card only covered 50 minutes and that I owed an additional $60.
On top of that, I was pressured to sign up for a membership. I had already read reviews mentioning this, so I expected it, but when I declined, the receptionist... read full review
The massage therapists I’ve had are very good but Hand and Stone has multiple service terms that make it a bad place to have a subscription. I wouldn’t recommend it. First, I had accumulated a bunch of massages due to my work schedule. They make using up the excess massages exceedingly difficult and they are very inflexible. I’ve tried to escalate the issue and they are evasive and unwilling to help. The gist of the response is ‘too bad’. Second, they use an app for tipping called Tippy which charges either the customer or the staff. It’s not transparent and the staff would be better off getting cash tips which is what I prefer.