Ever since they merged with Briden, it's impossible to make an appointment. Nobody answers the office number, so you get transferred to the main line where they can't make an appointment for you, so they try to transfer you back to the office and you gwt caught in an endless loop. Never was able to make appointment despite trying over a week's time, so I'll be looking for a new dentist. Ridiculous!
Oct 2022
I will start by stating that the staff working in the Golden CO location are extremely kind and pleasant. That said, I have had an ongoing and absolutely awful experience with Perfect Teeth due to 2 major issues. Please do your research about Perfect Teeth as a company - they are a massive chain with absolutely no corporate structure or accountability.. yet all billing rolls up to corporate, whom are apparently completely unreachable. Perfect Teeth has been reported to the BBB and it is clear now why that is... 1st issue - Beginning with what should have been a routine cavity filling - I began experiencing tooth pain about a week after the cavity so returned to have it checked out. I was told it was likely due to misalignment so Dr Matz attempted to file down a few spots where it looked like my bite may have been altered incorrectly. Unfortunately the pain returned the next day. I went through this process THREE TIMES, each time with the pain returning.. until I gave up and went elsewhere for a 2nd opinion. The new (more experienced) Dentist advised me immediately that from the xrays it was clear my root had been exposed during the previous cavity and no amount of filing would fix it - unfortunately I needed a root canal after a full month of ongoing pain and back and forth with Dr Matz. 2nd issue - I had Dr Matz and Perfect Teeth fit me for a new night guard. When I received the night guard, it was massively bulky and uncomfortable - compared to the previous one I had. It was extremely poor quality and similar to a cheap one I had attempted myself from a DIY kit at Walgreens.. yet I paid $400 out of pocket for it. After multiple attempts of Dr Matz filing the night guard down - which only made it worse and more jagged and uncomfortable in my mouth - I requested a refund. I was assured a refund would come, however it had to go through Corporate. It has been over 3 MONTHS and I have yet to receive my refund, despite dozens of calls to the Golden office and each time being told they are requesting it from "corporate" again. DO NOT TRUST PERFECT TEETH WITH YOUR DENTAL CARE!
Dec 2021
Avoid Perfect Teeth! The billing department is terrible! The dentist was fine, but the billing department was incompetent. I didn't receive a bill for my dental work until five months later. Then I received another bill 14 months later saying that I owed the remaining amount that insurance wouldn't cover. Only to discover that they NEVER submitted a claim to the insurance company in the first place! They then tried submitting the claim 15 months later, which happened to be passed my insurance's billing window. And as an additional slap in the face, they sent the bill to a collection agency even though we had been in communication since the second bill was received about contacting the insurance company and my insurance company had been in contact with them needing more information for payment of the bill for four months. So, since they failed to submit a timely claim to my insurance company or follow up with additional information, I am stuck paying the full bill.
Ever since they merged with Briden, it's impossible to make an appointment. Nobody answers the office number, so you get transferred to the main line where they can't make an appointment for you, so they try to transfer you back to the office and you gwt caught in an endless loop. Never was able to make appointment despite trying over a week's time, so I'll be looking for a new dentist. Ridiculous!
I will start by stating that the staff working in the Golden CO location are extremely kind and pleasant. That said, I have had an ongoing and absolutely awful experience with Perfect Teeth due to 2 major issues. Please do your research about Perfect Teeth as a company - they are a massive chain with absolutely no corporate structure or accountability.. yet all billing rolls up to corporate, whom are apparently completely unreachable. Perfect Teeth has been reported to the BBB and it is clear now why that is... 1st issue - Beginning with what should have been a routine cavity filling - I began experiencing tooth pain about a week after the cavity so returned to have it checked out. I was told it was likely due to misalignment so Dr Matz attempted to file down a few spots where it looked like my bite may have been altered incorrectly. Unfortunately the pain returned the next day. I went through this process THREE TIMES, each time with the pain returning.. until I gave up and went elsewhere for a 2nd opinion. The new (more experienced) Dentist advised me immediately that from the xrays it was clear my root had been exposed during the previous cavity and no amount of filing would fix it - unfortunately I needed a root canal after a full month of ongoing pain and back and forth with Dr Matz. 2nd issue - I had Dr Matz and Perfect Teeth fit me for a new night guard. When I received the night guard, it was massively bulky and uncomfortable - compared to the previous one I had. It was extremely poor quality and similar to a cheap one I had attempted myself from a DIY kit at Walgreens.. yet I paid $400 out of pocket for it. After multiple attempts of Dr Matz filing the night guard down - which only made it worse and more jagged and uncomfortable in my mouth - I requested a refund. I was assured a refund would come, however it had to go through Corporate. It has been over 3 MONTHS and I have yet to receive my refund, despite dozens of calls to the Golden office and each time being told they are requesting it from "corporate" again. DO NOT TRUST PERFECT TEETH WITH YOUR DENTAL CARE!
Avoid Perfect Teeth! The billing department is terrible! The dentist was fine, but the billing department was incompetent. I didn't receive a bill for my dental work until five months later. Then I received another bill 14 months later saying that I owed the remaining amount that insurance wouldn't cover. Only to discover that they NEVER submitted a claim to the insurance company in the first place! They then tried submitting the claim 15 months later, which happened to be passed my insurance's billing window. And as an additional slap in the face, they sent the bill to a collection agency even though we had been in communication since the second bill was received about contacting the insurance company and my insurance company had been in contact with them needing more information for payment of the bill for four months. So, since they failed to submit a timely claim to my insurance company or follow up with additional information, I am stuck paying the full bill.