About TurboTenant
TurboTenant is a comprehensive platform that aims to simplify the landlording process. It offers a range of features, including rental marketing, online rental applications, tenant screening, renters insurance, tenant management and communication, as well as landlord forms and education. The service is designed to make landlording easier and more efficient. While some users have reported positive experiences with TurboTenant, particularly praising its functionality and customer service, others have expressed dissatisfaction with the company's customer support. Some users have found it challenging to reach customer support, especially without paying an annual fee, and have encountered issues with the platform's billing features. Despite these concerns, many users have found TurboTenant to be a valuable tool for managing their rental properties. The platform's ability to streamline various landlording tasks, such as listing vacant units and managing tenant payments, has been widely appreciated by small-scale investors and landlords. Overall, TurboTenant appears to be a feature-rich platform that can be beneficial for landlords, but the quality of customer support may vary, and some users have encountered challenges with specific aspects of the service.
This service has been extremely useful as I embark on the new world of being a landlord. Even more importantly, when I ran into an issue in finalizing a lease agreement, Andrea in customer service came to the rescue by, not only telling me how to correct the issue, but also going ahead and repairing the issue before the end of the chat so that I could move forward. Excellent customer service experience so far!
We've been using Turbo nearly a year now. The system is user friendly but i have a few unique things that i caused that required assistance. No matter the issue customer service offered quick professional help to resolve them. Thanks to all those who answered my calls for help. I really appreciate you.
The app makes it so easy to pay the rent. After years of having to mail my check every month, this is so much better. Also, the chat feature makes it easy to communicate if there is an issue.