About Associates in Family Medicine West Clinic - a member of Village Medical
Associates in Family Medicine West Clinic, a member of Village Medical, provides comprehensive primary care services with a focus on education, prevention, and chronic health issues. The clinic's doctors and staff are known for their professionalism, care, and efficiency. Patients appreciate the attention to detail and follow-through from their physicians, who take the time to listen and address their concerns. While some patients have had positive experiences with their doctors, others have noted that the office aesthetic could be improved, and some staff members may lack experience. Despite this, the clinic is highly recommended for its healthcare services. Patients have mentioned that the annual exams can feel cursory, and there have been issues with waiting for blood draw orders. Communication can be challenging, especially with the change to Village Medical, which has made it difficult to reach the office or providers by phone, and centralized schedulers have sometimes scheduled appointments with the wrong provider. The recent switch to a centralized call system has impacted efficiency and patient satisfaction. However, many still find the physicians, like Dr. Erin Shrunk, to be excellent. The clinic's office is open on weekends for virtual appointments only, and staff work to provide person-to-person care, despite some frustrations with the current system.
We had a well visit scheduled for my 3 year old son this week. We made it a year ago at his last visit. We weren't told his appointment with his only provider since birth was canceled or that the office was closed until May 1st. Like others have said, it's incredibly unfortunate that Dr. McCarthy left this practice. All of this should have been handled differently.
The physician is outstanding but the change from Associates in Family Medicine to Village Medical
rates as abominable. Impossible to reach the office or the providers nurse by phone. And the centralized schedulers made my appt. w/ the wrong provider twice. .I have worked in
over 250 clinics and hospitals in the US teaching patient centered care and I know quality care and patient friendly communication when I see it. Unfortunately as is too often the case the change in practice ownership and the move to a centralized (non-local) call system has resulted in lessened efficiency and pt. satisfaction.
My doctor, Dr Erin Shrunk, is excellent, but village medical has a lot to learn in order to get high marks from me. It's impossible to contact anyone directly. At least this last visit I did not have to use the horrible tablet with pages of personal questions some of which obviously are targeted to trying to sell pharmaceuticals to people who may be suffering from depression and the others which nobody seems to look at anyway. Let's leave the tablets aside and talk person to person.