About Wind River Spas
Wind River Spas is a family-owned and operated hot tub manufacturer based in Denver, Colorado. Known for producing high-quality spas that can withstand the state's challenging climate, the company offers a range of new hot tubs at competitive prices. Wind River Spas prides itself on providing a superior customer experience. Customers praise the company's knowledgeable and non-pushy sales staff, who offer clear and informative guidance. The staff is extremely professional and easy to work with from start to finish. Delivery and setup are consistently praised for their professionalism and efficiency. Reviewers highlight the company's exceptional service, particularly in diagnosing and resolving technical issues. The owner took very good care of customers and provided excellent customer service. Customers also commend the company's commitment to quality, noting the durability, performance, and gorgeous design of their hot tubs. Wind River Spas has earned a reputation as a reliable and trustworthy source for hot tubs in Colorado.
I am writing this review after 3.5 years of use and work with the team at Wind River. I cannot say enough good about this company. The entire process and tub have been nothing short of amazing. And that isn't to say we didn't have challenges either. Let me explain.
We bought this tub 3.5 years ago and had to put in a brand new power panel to the house to accommodate it and update our power. We had that done and then the tub was delivered. The team delivered it very well and ensured it was placed to our liking. Shortly thereafter, we started running into the tub causing our circuit breaker to trip. Since we had a brand new power panel and it checked out...read full review
I usually do not write reviews, but I feel compelled to right this one. Everyone at this location was so wonderful in helping us diagnose a problem with a Wind River we had purchased used from someone on marketplace. We needed a technician to come out and diagnose a leak and I must have called them 3-5 times to ask questions and each time they were nothing but amazing and understanding. Specifically I wanted to say that Raymond, the technician that came out to look at our hot tub, was phenomenal and wrote us up a detailed report for us. 10/10 would recommend Wind River. The customer service we received over the last week went above and beyond and we are very grateful.
We just purchased our 2nd hot tub from Wind River, for a different house. The first one needed a little normal maintenance after 5 years of ownership which was fantastic. We hope and assume the second tub will provide us with the same wonderful experience. The service is always spectacular. We always recommend them.